IT Configuration and Catalogue manager
Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We’re not just hiring; we’re inviting you to build the future with us. If you’re curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £53,300 – £60,000 depending on experience.
Location: London
Reporting to: Service Management Manager
By joining our team, you’ll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office, along with extensive opportunities for personal and career development.
About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
The purpose of your role
To design, create and ensure that our Configuration Management Database (CMDB) and IT Service Catalogue are accurate, reliable and used effectively across the organisation. You’ll play a key part in improving how we manage our technology and how colleagues access the services they need. Your work will help us maintain a clear picture of our IT estate, strengthen governance, and support change and incident management – all so that we can continue to deliver a stable, secure and user‑focused technology service to everyone at the Financial Ombudsman Service.
What You’ll Do
- You’ll own and maintain configuration management and service catalogue processes, policies, and standards in line with ITIL best practice.
- Leading the design, creation, and management of the CMDB, ensuring it accurately reflects our IT infrastructure, applications, and service dependencies.
- You’ll lead the development and ongoing management of the IT Service Catalogue, working closely with service owners and product teams to ensure services are clearly described, kept up to date, and easy for colleagues to find and request through self‑service channels.
- You’ll promote ITIL best practice across ITSM processes, provide insight and reporting to support service improvement, contribute to incident, problem, and change management, and manage and develop a Configuration & Catalogue Analyst to build strong internal capability.
Minimum Criteria
- Experience with IT Service Catalogue creation.
- Significant experience managing a Configuration Management Database (CMDB) and/or IT Service Catalogue in a mature ITSM environment.
- Experience with CMDB creation, integrations, discovery tools, or automation workflows, particularly in environments where the CMDB is being built from scratch (your key achievements might include:)
- Hands‑on experience with ITSM tools such as Hornbill, ServiceNow or equivalent.
- Confidence working with a wide range of technical and non‑technical stakeholders. You will have excellent communication skills and the ability to explain complex information clearly using metrics and dashboards.
- Evidence of line management experience as you will be responsible for the management and development of Configuration and catalogue analyst.
It would also be nice for you to have
- ITIL v4 Practitioner level certification or higher.
- Experience with CMDB creation, integrations, discovery tools or automation workflows.
Why You’ll Love Working with Us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
- Flexibility: remote, hybrid, or in‑office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will‑writing service amongst others
- Gym membership discounts, and a fully equipped on‑site gym open 24/7 in London
Let’s Make This Easy
Apply in a few minutes: Please attach a copy of your CV as part of your application. Applications close at 11:59pm on 2nd April. If you’re successful at this stage, you’ll be invited to complete an online assessment and/or an introductory MS Teams call with the hiring manager during the week commencing 6th April.
Due to high application numbers this advert may end earlier than the date specified, so please don’t delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more:
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Join our community
This is a great opportunity to learn about the Financial Ombudsman and the work that we do.
https://www.linkedin.com/groups/13155251/
Good luck with your application.
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