Customer Service Executive

We are looking for a proactive and detail-oriented Customer Service Executive to support our fast-growing e-commerce logistics operations in the UK. This role is key to ensuring a high-quality customer experience by handling inquiries, resolving issues, and coordinating with internal and external stakeholders across the supply chain.

Key Responsibilities

• Handle daily customer inquiries via email, phone, and internal systems
• Provide timely and accurate responses regarding shipment status, delays, and delivery issues
• Liaise with warehouse, operations, and transport teams to resolve shipment-related issues
• Investigate and manage customer complaints, including lost/damaged parcels and service failures
• Monitor order and shipment tracking systems to proactively identify and address potential issues
• Maintain accurate records of customer interactions and case resolutions
• Support continuous improvement of customer service processes and SOPs
• Assist with reporting on customer service KPIs (e.g. response time, resolution rate, customer satisfaction)

Requirements

• Previous experience in customer service, preferably in logistics, supply chain, or e-commerce
• Strong communication skills in English (both written and verbal); additional languages are a plus
• Ability to handle multiple tasks in a fast-paced environment
• Problem-solving mindset with strong attention to detail
• Proficient in Microsoft Office (Excel, Outlook) and CRM/ticketing systems
• Team player with a proactive and customer-focused attitude

Preferred Qualifications

• Experience in cross-border logistics, last-mile delivery, or warehouse operations
• Familiarity with platforms such as Amazon, eBay, Shopify, or similar e-commerce systems
• Knowledge of UK shipping and customs processes

What We Offer

• Competitive salary and performance-based bonus
• Opportunity to work in a dynamic and international environment
• Career development and progression opportunities
• Supportive and collaborative team culture

Application

If you are interested in joining a fast-growing logistics business and building your career in e-commerce supply chain, please apply with your CV.

We are an equal opportunity employer and welcome applications from all qualified candidates.

#J-18808-Ljbffr…