Operations Manager
Location: South West of England
What’s In It For You
- 25 days annual leave plus bank holidays
- Option to buy up to 5 additional holidays
- Career development and progression with professional qualifications
- 24/7 virtual GP and mental health support
- Cycle to Work scheme
- Discount club including supermarkets, phone bills, gyms and more
- Life assurance cover
- Long service recognition
- Enhanced Maternity Pay
- Group Personal Pension Plan
- Paid volunteering opportunities
About The Role
As an Operations Manager, you will support the Regional Director South by leading the operational and commercial performance of the framework within the region. You will translate strategy into effective delivery and ensure strong performance across time, cost, quality and safety. You will provide leadership across all projects, strengthen operational resilience and ensure high quality service delivery that meets regulatory, contractual and customer expectations.
Operational Leadership and Service Delivery
- Lead day to day operations in line with regional strategy
- Support delivery planning, forecasting and programme development
- Act as senior operational contact ensuring KPIs and SLAs are achieved
- Provide operational updates and performance reporting
- Lead and coach operational teams to ensure capability and engagement
- Manage resource planning across maintenance, reactive works and project support
- Ensure accurate job planning, scheduling and reporting through Ipsum systems
- Monitor performance, address issues and implement improvements
- Drive operational resilience and continuous improvement
Safety, Compliance and Quality
- Ensure compliance with Health, Safety, Environmental and Quality standards
- Champion a strong safety culture
- Lead incident response and restoration activities
- Review incidents and audits and embed corrective actions
- Ensure delivery meets company, client and regulatory expectations
Customer and Stakeholder Management
- Manage escalations professionally to achieve positive outcomes
- Build strong relationships with customers, partners and stakeholders
- Represent the region at client forums and operational reviews
- Support development of Ipsum’s brand reputation and future opportunities
About You
Qualifications and Professional Memberships
- Experience in at least two of the following sectors: Construction, Utilities or Framework delivery
- Proven leadership experience managing operational teams
- Strong organisational, planning and decision making abilities
- Experience in customer facing or contractual environments
- Excellent communication and stakeholder management skills
- Full UK Driving Licence
Knowledge And Experience
- Strong leadership and team building skills
- Excellent communication and interpersonal abilities
- Ability to manage unexpected challenges with creative problem solving
- Solid commercial, financial and analytical understanding
- Proven delivery of key targets and resource management
- Experience working with different contractual arrangements
- Track record delivering project portfolios
- Ability to thrive in a high performing environment
Equal Opportunities
We welcome applications from all backgrounds and are committed to building a diverse and inclusive workforce. Please review our Privacy Policy before applying to understand how we process your data in line with GDPR.
Next steps
If you are interested in this opportunity, please apply or contact the Careers Team for more information.
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