Introduction
People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.
We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.
There’s no place like Heathrow – for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We’re passionate about our colleagues’ experience, making Heathrow a great place to work and creating careers, not just jobs.
Job Description
Our Digital Future is one of six strategic beacons at Heathrow, driving an airport-wide digital transformation across all areas of the airport, from customer experience and operations to sustainability and corporate services. Our vision is that by the end of 2031, we will be a digitally integrated airport with trusted and actionable data, delivering a Heathrow that is resilient, efficient, growing and enjoyable for all. Our Digital Transformation programme delivers our Digital Transformation strategy, working together with our Data and Tech functions to deliver our Digital Future.
The Digital Transformation People Change Lead will be part of the Heathrow People team but will be seconded to and play a pivotal role within the Heathrow Digital Transformation team. This position is responsible for shaping, driving, and embedding organisation-wide and culture change to realise Heathrow’s Digital Transformation strategy. The role requires leading people-focused change across the business, ensuring successful adoption of new ways of working, and fostering a culture of continuous improvement and innovation.
Your role will involve
- Establishing and embedding effective governance, processes, and funding mechanisms for the digital transformation programme in collaboration with leadership.
- Coaching and guiding business function teams to drive organisational change adoption, capability development, and resolving issues impeding transformation progress.
- Partnering with People teams and business units to align strategic workforce planning with future digital skill requirements and transformation objectives.
- Designing, implementing, and refining people change frameworks, including conducting change impact assessments and monitoring progress using clear metrics and reporting.
- Facilitating workshops and fostering engagement with stakeholders, ensuring alignment, clarity in decision‑making, and championing broad‑based cultural change.
- Maintaining strong connections with the Strategic Change Group to unblock organisational challenges and raise awareness of transformation initiatives across the airport.
These Skills Are Essential
- Proven experience in organisational development and people change within complex environments.
- Strong track record of leading and embedding organisation‑wide and culture change initiatives.
- Advanced facilitation skills, with experience designing and running impactful workshops for diverse audiences.
- Demonstrated ability to coach and influence leaders and teams at all organisational levels.
- Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
- Strong problem‑solving abilities and a pragmatic approach to overcoming challenges.
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us, and inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family‑friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
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