Customer Success Lead (AI and ML)London: London | Hybrid 3 days in the office (Monday, Tuesday, Wednesday)Salary: 85,000 – 95,000 dependent on experienceRef: J13068
A fast growing data platform company is looking to appoint a Customer Success Lead to manage senior client relationships and support the continued development of customer success as the business scales.The platform helps organisations unlock the value of their first party data, turning complex datasets into actionable intelligence that drives growth, better decision making and competitive advantage.
The RoleThis is a highly visible position responsible for managing senior client engagements while ensuring customers successfully adopt and realise value from the platform. You will operate at the intersection of clients, product and delivery, helping ensure implementations run smoothly and customer outcomes are consistently delivered.The role also requires someone who can bring structure to a growing environment, contributing to the development of frameworks, playbooks and processes that enable customer success to scale alongside the platform.
Key ResponsibilitiesManage senior client relationships, engaging stakeholders through to C suiteDevelop and execute customer success plans aligned to client objectivesIdentify and mitigate risks across key accountsContribute to building scalable customer success frameworks and operational processesManage multiple client engagements and priorities simultaneouslyWork closely with product and engineering teams to ensure client feedback informs platform development
The PersonYou will bring experience managing enterprise clients within a technology, SaaS or data platform environment, with the ability to balance strong relationship management with operational execution.This is an opportunity to play a key role in supporting how customer success evolves within a high growth technology business.
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