Account Manager
Walsall
40,000 – 50,000
The Role
We are partnering with a leading precision engineering business operating within highly regulated industries to recruit an experienced Account Manager.
This is a pivotal role focused on managing and developing key customer accounts within a complex manufacturing environment. You will act as the primary point of contact for customers, ensuring exceptional service delivery while building strong, long-term relationships.
Working closely with internal teams across engineering, production and quality, you will play a critical role in ensuring customer requirements are translated into operational delivery, supporting the successful execution of programmes within demanding sectors such as aerospace and defence.
What will you be doing?
- Acting as the main commercial contact for strategic customer accounts within a manufacturing environment
- Building strong relationships with key stakeholders, both operationally and at senior level
- Gaining a deep understanding of customer requirements, specifications and delivery expectations
- Leading customer review meetings focused on performance, quality and future opportunities
- Collaborating closely with engineering, production, planning and quality teams to ensure successful delivery
- Monitoring order progress and proactively managing risks to delivery schedules
- Providing accurate and timely updates to customers regarding order status and production schedules
- Supporting contract review processes to ensure technical and commercial requirements are clearly understood
- Identifying opportunities to grow existing accounts and support long-term partnerships
- Managing and resolving customer queries, concerns or complaints effectively
- Producing account performance reports, forecasts and maintaining accurate data within internal systems
- Representing the business professionally during customer visits, audits and meetings
- Supporting continuous improvement initiatives to enhance customer experience and delivery performance
What will you bring to the party?
- Proven experience in an Account Manager role within a manufacturing or engineering environment (essential)
- Experience working within precision engineering, aerospace, defence or other highly regulated industries is highly desirable
- Demonstrable experience managing key or strategic customer accounts
- Strong understanding of manufacturing processes, order lifecycle and delivery coordination
- Experience working cross-functionally with engineering, production, quality and supply chain teams
- Excellent communication and stakeholder management skills
- A proactive, organised and solutions-driven approach
- Strong IT skills, including Excel and experience with ERP/CRM systems
- Ability to understand technical requirements and translate them into customer-focused solutions
- A degree in Business, Engineering or a related discipline is advantageous but not essential
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