Guest Services Executive | Hybrid | SW London | 25,000 + Commission
Gecko Travel Recruitmentare thrilled to be working with this award-winning cruise company based in London who are looking for aCustomer Services Executiveto join their team on a permanent basis.
The Role:
AsCustomer Services Executive, you will be responsible for handling all pre- and post-cruise inquiries and correspondence from guests via telephone, email, or letter. You will have Previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations.
Minimum 12 months experience working in a Guest Service role within the travel industry is essential to be considered for this role.
You Will Have:
- Ensuring a high standard of guest service and communication is consistently delivered
- Handling enquiries via telephone, letters and email
- Demonstrating a sense of urgency and prioritising correspondence as required
- Ensuring all information provided is completely accurate and fully addresses the guest’s questions during every interaction
- Investigating and resolving all complaints promptly and fairly, following company processes and industry guidelines, to achieve the best possible outcome for both the guest and the business
Additional Info:
- Salary circa 25,000 plus commission and incentives
- Hybrid working model after initial training period of approximately 2 months
- Flexibility to work shift patterns between the hours of 08:00am and 8.00pm
- 5 days out of 7 on a rotational basis including weekends
- Weekends can be worked from home
- Generous annual leave entitlement
- Private health insurance and other fantastic company benefits including gifts on your birthday and anniversary of joining
Apply with your CV quoting GTR1849
If you don’t hear from us within 7 days, unfortunately your application hasn’t been successful this time.
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