Business Support | London, England | Full-time
Company Description
MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.
The Role
The Corporate Technology Lead will define and deliver the technology roadmap for corporate functions including Finance, HR, Legal & Compliance, Risk, Finance and Marketing. This role is responsible for platform consolidation, digitization, strategic alignment of technology initiatives with business objectives, and effective vendor management. For the operations function this individual will be driving Operations Technology Transformation through digitization, and technology innovation to deliver scalable, efficient, and resilient platforms.
We are seeking a hands‑on experienced and forward‑thinking Technology Lead to spearhead the digitization and automation of Operations. The successful candidate will lead technology strategy and execution across key service areas including trade settlements, middle office, reconciliations, regulatory reporting, client lifecycle management and operational controls. Delivering operational efficiency and improving client experience through transformation initiatives.
How You’ll Help Take Us There
Strategic Change Leadership
- Develop and execute a comprehensive technology roadmap and governance framework for corporate functions
- Evaluate the As‑is Operations technology landscape and look to simplify the end‑to‑end architecture
- Define and execute a forward‑looking technology and transformation roadmap focused on digitisation, automation, and operational excellence
- Partner with product, technology, operations, risk, and vendor teams to identify opportunities that improve Operational performance and client outcomes
- Act as a trusted technical advisor to senior stakeholders across Operations
- Hands On Oversight of development teams and ensure timely delivery of solutions
- Manage incident resolution and performance improvements
- Establish API‑first development, data quality, and platform observability
- Optimize and orchestrate workflows using BPM tools, decision engines, and custom microservices
- Pilot and scale emerging technologies such as Generative AI where appropriate. Implementing AI/ML models for exception management, document classification, anomaly detection, and operational intelligence
- Identify areas for tech‑driven innovation and rapidly prototype solutions with internal or vendor teams
- Evaluate and select external platform providers, own technical due diligence, integration planning, and vendor alignment with enterprise architecture
- Ensure third‑party platforms meet enterprise standards around security, integration, observability, and support
- Present strategy, solution design, and progress updates to steering committees and senior technology forums
- Ensure platforms are audit‑ready and meet data residency, security, and control requirements in all operating jurisdictions
- Develop and execute a comprehensive technology roadmap and governance framework for corporate functions
- Ensure alignment of technology initiatives with organizational goals
- Build and maintain strong relationships with technology vendors
- Negotiate contracts, monitor SLAs, and ensure cost‑effective service delivery
- Evaluate vendor performance and drive continuous improvement
What We’re Looking For
- 10+ years of experience in Corporate / Operations Technology
- Proven leadership in enterprise technology within corporate functions
- Strong technical understanding of modern software development practices (APIs, cloud, CI/CD, monitoring, etc
- Experience with GenAI or LLM‑powered tools to accelerate the SDLC process
- Hands‑On development experience programming in Java or C++
- Strong experience managing vendor solutions and integrations
- Strong hands‑on experience with enterprise automation tools (RPA, BPM, workflow engines) and machine learning frameworks in production environments
- Deep understanding of Operational processing workflows and challenges in areas like trade matching, exceptions management, regulatory compliance etc
- Experience managing vendor ecosystems, including platform integration, architecture alignment, and service management
- Proficiency in Cloud platforms (AWS, Azure, GCP) and microservices architecture, REST APIs, and integration patterns
- Preferred Involvement in enterprise data mesh, data fabric, or real‑time operational analytics programs
- Familiarity with SDLC, Agile/SAFe, release management, and change controls in financial services
- Demonstrated success delivering large‑scale digital transformation programs in highly regulated financial environments
- Ability to challenge vendors technically and evaluate roadmap alignment with enterprise needs
- Strong organizational, written, and verbal communication skills with the ability to collaborate across disciplines
- A track record of practical, hands‑on leadership and problem solving, with a bias toward action and a mindset rooted in experimentation and continuous learning
What You Can Expect from Us
- Central Location: based at our city offices near St Paul’s.
- Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines
- Paid Time Off: 25 days annual leave entitlement plus 2 charity days
- Reward for your service: We offer a two‑week bonus holiday after completing each 5 years of service
- Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a “Share Incentive” plan
- Tuition Assistance and Professional Training: Benefit from on‑demand learning, boot camps, and opportunities to attend conferences
Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees in Technology work in the office 2 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long‑term.
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