About The Role
As a Strategic Operations Manager, you will sit at the intersection of data science, commercial strategy, and relationship management. You will be the primary architect of growth for the UK's most iconic restaurant brands—from local gems like Rosa's Thai to national powerhouses like KFC and Pret.
Working within our high-impact Enterprise "Pod", you will use SQL and advanced analytics to diagnose operational friction, identify untapped revenue levers, and present "board-ready" insights to C-suite stakeholders. Your goal is simple: make Uber Eats the most profitable and reliable partner for the biggest names in the industry.
What You’ll Do
- The Analytical Engine: Deep-dive into complex datasets using SQL to uncover why a brand is winning or losing. You’ll build the automated dashboards and "Brand Health Scorecards" that move the needle on UKI-wide performance.
- Strategic Advisory: You aren’t a support function; you are a consultant. You will lead Quarterly Business Reviews (QBRs), using data-driven storytelling to influence executive-level partners on their delivery strategy.
- Operational Excellence: Own the "Ops Health" of your portfolio. You’ll identify systemic issues before they explode, streamlining courier hand-offs and kitchen efficiency to drive top-line growth.
- Cross-Functional Advocacy: Serve as the "Voice of the Merchant" internally. You’ll partner with Ads, Marketing, and Product teams to ensure our platform evolves to meet the needs of our highest-value partners.
- Revenue Growth: Identify "levers" for expansion—whether that’s geographical growth, menu optimization, or new product adoption—and deliver measurable revenue uplift over your first 6 months.
What We’re Looking For
- The Data Specialist: You are proficient in SQL (editing/manipulating is a must; writing from scratch is a plus). You don’t just report numbers; you find the "so what?" behind them.
- The Executive Presence: You can walk into a room with a CEO and explain complex operational data in a clear, persuasive, and actionable way.
- The "Hustle" Mentality: You thrive in fast-paced environments. You are willing to "get in the weeds" to solve a partner’s crisis one hour and pivot to a long-term growth strategy the next.
- Commercial Acumen: You understand the unit economics of the food delivery business. You know how operational efficiency (like lowering wait times) translates directly into P&L impact.
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