Operations Manager

Title: Operations Manager

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Type: Permanent

Hours: Full Time(Monday Friday 9am 5pm)

Salary: £32,000 – £40,000 depending on experience

Details:

An exciting opportunity exists for a suitably experienced and motivated Operations Manager to join our client based near Inverness. This is an extremely varied and rewarding role, operating within a busy and vibrant sector.

Job Description:

• Ensuring the smooth running of the hospitality and accommodation enterprise.
• Administration of bookings and invoicing of these operations and events.
• Involvement in retail opportunities and other events.
• Contribute to future business plans and take forward projects.
• Line Manager responsibility for hospitality and accommodation staff.
• Liaising directly with clients, operating with excellent, professional communication skills, both oral and written.
• Close liaison between a range of colleagues, clients and external contacts.
• Building and maintaining close working relationships.
• Maintenance of the Bookings Database which must be kept up to date at all times.
• Day-to-day management and administration including initial authorising of purchase invoices for payment and issuing sales invoices to clients.
• Overseeing ordering products and services.
• Oversight of the accommodation portfolio, planning and overseeing housekeeping arrangements and annual deep cleaning.
• Oversight of maintenance as required.
• Scheduling staff rotas.
• Organising special and seasonal events and promotions; preparing press releases.
• Liaising with local operators, agents, and media.
• Managing staff training requirements.
• Attending routine business and budget meetings with senior members of the team.
• Development, management and delivery of budgets.
• Developing use of e-tourism platforms including websites.
• Arranging and implementing marketing plans including relevant advertising.
• Writing and presenting reports to senior team members.
• Product development.
• Providing a range of information on local resources and facilities.
• Attendance at meetings and courses as required.

Person Specification:

• Previous experience in a similar level role as General/Operations Manager.
• Strong administrative skills.
• Experience of managing and motivating a team including staff training and development.
• Excellent customer service skills and the ability to build and maintain relationships with a wide range of clients.
• Be adaptable to change in the overall business to include diversifications.
• Attention to detail is essential together with an ability to anticipate and resolve problems in order that clients are provided with a first class, well organised service at all times.
• Experience of the rural economy/landed estate sector would be an advantage. xwzovoh
• Ability to drive is essential as some time is required away from the office.

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