Bereavement Services Support Officer – Cambridge
At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.
To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion.
In this role you will:
- Cremation – You’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management.
- Chapel – Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
- Administration – Answering the telephone with great customer service skills, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
- Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.
About you
- Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided.
- Good Interpersonal skills and organised with excellent attention to detail.
- You will need to be able bodied as manual handling will be part of this role.
- A real team player with natural compassion and the desire to make a difference every day.
- Comfortable communicator able to speak to people in a caring and understanding manner.
- Good level of IT skills Word / Excel and emails.
Owing to the nature of this position you will need to hold a full driving licence.
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Memership salary sacrifice scheme
- Home & Electronics salary sacrifice scheme
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkts, attractions and more
- Professional Membership Fees paid for, dependent on role
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework- including annual staff awards ceremony
- Subsidy for public transport
- Your Care dynamic wellbeing platform
Hours: This is a full-time role, for 37 hours per week.
Working Pattern: Monday – Friday 0900-1700 with Saturday work on a rota basis
Contract: Permanent x 2
Salary: £31,586 – £35,235 per annum (City Pay Band 4),
Location:Cambridge City Crematorium and Newmarket Road Cemetery
More Information:
You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.
If you would like an informal chat, please contact Karen Jeckell on 01223 458000 or email Karen.Jeckell@Cambridge.gov.uk
Application Process:
To be considered for this role, pleaseclick ‘Apply Online’ and submit an application.
If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
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