Sales Advisor – Premium Sustainable Fashion

Sales Advisor – Premium Sustainable Fashion (Ladies)South West LondonTo 28k DOEFull-time, 35 hours per week (5 days over 7)About the RoleOur client is looking for a passionate and customer-focused Sales Advisor to join a growing premium fashion brand at their beautiful South West London store.This is a fantastic opportunity to become part of a purpose-driven retail business that combines sustainable fashion, timeless style, and exceptional customer experience. You’ll be joining a friendly, energetic team in a brand that is experiencing exciting growth.Working HoursMonday to Saturday: 10:00am – 6:00pmSunday: 11:00am – 5:00pm5 days per week (rota basis)What You’ll Be DoingAs a Sales Advisor, you’ll play a key role in delivering an outstanding in-store experience: * Deliver exceptional customer service across face-to-face, phone, and email interactions * Build strong relationships with customers and confidently assess their needs * Provide tailored styling advice and product recommendations * Maintain excellent knowledge of current collections, fabrics, and fits * Process sales, returns, and customer orders accurately and efficiently * Handle sensitive customer queries with professionalism and empathy * Support visual merchandising standards and store presentation * Assist with stock replenishment, deliveries, and inventory control * Use till systems and internal platforms confidently * Share customer feedback with wider teams * Ensure health & safety procedures are followed at all timesWhat they’re Looking For in the Sales AdvisorThey’re seeking someone who brings both skill and personality: * Previous experience in a premium retail environment * A strong customer-first mindset * Confident communicator with patience, empathy, and a calm approach * A genuine passion for sustainable fashion * A natural “people person” who enjoys building rapport * Warm, enthusiastic, and energetic attitude * Highly organised with strong attention to detail * Excellent follow-up and communication skills * Comfortable using IT systems and retail platformsWhat’s in It for You * 23 days annual leave + bank holidays + birthday off * Discretionary annual bonus * Staff uniform provided * Generous staff discount (up to 40%) + sample sales * Friends & family discount * Company pension scheme * Regular team events * Work for a Real Living Wage Employer * Be part of a growing, values-led fashion brandWhy Join?This is more than just a retail role. You’ll be joining a brand that truly cares about its customers, its people, and the planet, offering beautifully designed clothing with a focus on comfort, simplicity, and sustainability.If you love premium retail, enjoy meaningful customer interaction, and want to be part of an inspiring brand journey, we’d love to hear from you…