Job title: Head of Service
Job Category: Interims
Hours per week: 36
Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, London Borough of Waltham Forest
Pay: £41.64 per hour
Hours are: 7:30 – 15:30 Mon-Thurs & 7:30 – 15:00 Friday
Minimum of three days a week in the office.
This is a hybrid position, with an expectation that the candidate is in the office a minimum of 3 days a week. Overseeing a team of Project Manager, assistants and a QS team. Working closely with the other heads of service and partnering contractors.
Job description
We are seeking an inspiring and highly skilled leader to take responsibility for delivering an outstanding planned works service that truly enhances the homes and lives of our residents.
As Head of Planned Works, you will provide both strategic direction and hands‑on operational oversight for our planned maintenance and capital investment programs. You will ensure the effective planning, delivery, and quality assurance of a wide range of improvement projects driving high standards, robust compliance, and value for money across all areas of the service.
Working closely with internal teams, contractors, and key partners, you will champion excellent customer experience and foster strong collaborative relationships that support the smooth delivery of works. You will manage budgets with confidence, monitor performance rigorously, and ensure all projects are completed safely, efficiently, and to the highest professional standards.
Your leadership will play a vital role in embedding innovation, sustainability, and continuous improvement within our service. From exploring new technologies and materials to shaping long‑term investment planning, you will help create a modern, forward‑thinking approach to asset management that delivers lasting positive outcomes for our communities.
This is an exciting and influential role for a proactive, solutions‑focused leader who is passionate about delivering high-quality, resident‑centred services. If you thrive in a fast‑paced environment, bring fresh ideas, and are committed to excellence in service delivery, we would be delighted to hear from you.
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