Location: Vauxhall, London (Onsite, 5 days/week)
About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
About The Role
We’re looking for a Senior Product Manager to be the end-to-end owner of our mobile iOS app and website. In this role, you’ll shape how customers interact with our brand digitally — from discovery through delivery. In this high-impact entrepreneurial role, you’ll collaborate with Engineering, Design, Marketing, Merchandising, and Operations teams to launch customer-centric features that drive bar-raising frictionless experience – at speed.
You’ll work closely with the company’s Founder to continue our mission to build the most loved on-demand delivery app in the world. You’ll thrive here if you’re obsessed with customers, love solving complex problems, and move fast without breaking things that matter.
Responsibilities
- Own the mobile (iOS) customer experience – from discovery and ordering through to real-time delivery tracking.
- Define and manage the iOS product roadmap, aligning closely with Engineering and Design teams.
- Translate customer needs and platform-specific constraints into high-performing, intuitive iOS features.
- Drive development of key iOS capabilities such as push notifications, Apple Pay, real-time location tracking, and personalised UX.
- Collaborate cross-functionally with Marketing, Commercial, and Store Ops teams to ensure a seamless and intuitive user experience.
- Leverage customer insights and operational data to identify pain points and develop new opportunities.
- Establish and track KPIs to evaluate product performance and inform future iterations.
- Stay up-to-date on iOS platform updates, release cycles, and best practices to keep the app competitive and compliant.
Requirements
A strong grasp of mobile performance, reliability, and responsiveness, especially in high-stakes, time-sensitive use cases (e.g.,
Benefits
Opportunity to be part of an industry transforming mission – your work will directly shape how the world experiences fast, premium retail.
Of Course We Also Offer
- Competitive salary & equity package.
- 25 days of annual leave plus bank holidays.
- Private Health Insurance.
- Extended sick pay and maternity/paternity leave pay.
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