Team Leader - Quality Control

Your Responsibilities

• Responsible for ensuring your team works in a safe and healthy environment, that they are compliant with the relevant health, safety and environment procedures including PPE and waste disposal.
• Promote a culture where Accidents, Near Misses, Potential Near Misses are reported, prioritising corrective actions and escalation where required.
• Ensure that Risk Assessments are carried out, reviewed and are up-to-date.

Delivery

• Ensure that customer satisfaction is met by delivering the committed repair duration turnaround targets.
• Effective management of staff utilisation and capacity planning, including holiday and absence.
• Drive continuous improvement and ensure that all team members are operating at the required performance levels by using data to analyse Quality, Delivery and Cost.
• Address performance issues through expectation setting, feedback, coaching, and support.

Quality

• Ensure quality standards are met throughout the repair process.

Personal and Team Development

• Ensure that the team is engaged in the business objectives.
• Resolve first line people management topics e.g. return to work meetings, attendance meetings, undertaking informal and formal investigation meetings, undertaking appraisals and performance improvement plans (PIPs), referrals to Occupational Health.
• Continued development of self, to ensure that identified training needs are met and exceeded.

Your qualifications

• Essential
• Strong technical understanding and hands‑on operational experience.
• Confident in managing challenging situations with balance and professionalism.
• Solid computer literacy, including document creation, spreadsheets, email and diary management.

Desirable

• Exposure to project coordination or project management.
• Previous formal management training.
• Knowledge of continuous improvement tools.

Additional Requirements

• Ability to carry out manual handling tasks where required.
• Comfortable with periods of prolonged sitting or standing, and routine PC use.
• Willingness to work occasional unsociable hours, when business need arises.

Your competencies

• Patient Focus – We put patients at the heart of everything.
• Integrity – We do the right thing.
• Innovation – We look for new ways to make things better.
• Impact – We take accountability and get things done.
• Empathy – We care for one another and work together.

Your Benefits

• In addition to a competitive salary, you will receive a generous annual leave entitlement.
• You will be eligible to receive private medical cover.
• Comprehensive company pension scheme.
• You will receive an annual health check with BUPA, funded by us.
• Employee Assistance Program to support your health, mental and emotional‑wellbeing.
• At our HQ, we have a subsidised staff restaurant and free parking.
• Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers.

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