Resident Liaison Officer

Job Title: Resident Liaison Officer (RLO)

Working Hours: 07:30 – 16:30

Sector: Social Housing

Salary/Rate: Competitive (DOE) + Mileage Paid

Role Overview

Approach Personnel are recruiting for a Resident Liaison Officer to support a social housing project in West Bromwich. This role is focused on maintaining clear communication with tenants and supporting site operations to ensure works run smoothly and efficiently.

Key Responsibilities

• Conduct site visits to liaise directly with tenants
• Carry out pre-starts where required
• Make outbound calls in the morning to residents regarding scheduled works
• Handle incoming calls from tenants throughout the day
• Accurately input and manage information on the CRM system
• Act as a key point of contact between tenants and the site team

Requirements

• Full UK driving licence and access to a vehicle (essential)
• Previous experience in a Resident Liaison Officer role within social housing preferred
• Confident using CRM systems and general computer software
• Strong communication and organisational skills
• Ability to work independently and manage workload effectively

If you’re an experienced RLO available for an immediate start, apply now or get in touch for more details.

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