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Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape The Future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow With Us
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win As a Team
As Digital Experience Manager at Intact, you will play a pivotal role in shaping how employees engage with IT services through portals and digital channels. You will lead the Digital Experience Team to ensure IT support processes run efficiently, tools like ServiceNow are optimized, and end users enjoy a seamless, accessible experience. By driving adoption of digital channels, improving content, and coordinating enhancements, you will help deliver operational excellence and a consistently positive digital experience across the organisation.
You’ll Make An Impact By
- Lead the Digital Experience Team to ensure IT support services are delivered efficiently, following Incident, Request, Knowledge, Catalogue, and CSI governance processes.
- Drive adoption and continuous improvement of digital channels, including portals and virtual agents, ensuring content is relevant, accessible, and meets stakeholder needs.
- Manage escalations, end-user feedback, and ServiceNow tool enhancements, coordinating testing and implementation with stakeholders.
- Support team development, providing guidance, motivation, and coaching to ensure high performance, best practice adherence, and professional growth.
Your Skills And Experience
- Leadership and team management, guiding and supporting the development of a team.
- Knowledge of IT service management processes, digital channels, and tools such as ServiceNow.
- Ability to make informed decisions, address issues effectively, and drive improvements in services.
- Clear communication and stakeholder engagement, translating technical information for non-technical audiences and building productive relationships across the organisation.
Why You’ll Love It Here
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
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