On behalf ofDefra, we are looking for aData Analyst(Inside IR35)for a3-month contract. This is ahybrid working role (three days per week office based – any DEFRA hub).
In the Defra group, we deal with a vast range of issues that profoundly impact on people’s lives. We are responsible for England’s environment, our countryside and rural economy, the food and farming sectors and haveleadresponsibility for protection from a wide range of natural threats and hazards. We have developed a set of three strategicobjectivescovering our policy outcomes and corporateobjectives. Theseobjectiveshelp us to deliver ourambitiousvision to build our green and healthy future and provide a framework for all the important work wecarryout.
- To pass on to the next generation a natural environment protected and enhanced for the future.
- Toleadthe world in food, farming, and fisheries with a sustainable model of food production.
- To be an outstanding organisation focused on making a difference, with world class delivery capability.
Job Description
Job Purpose:
Do you enjoy working with Data?
Are you passionate about providing technical support to your colleagues?
Do you want to contribute to keeping people safe in their workplace?
If so, this could be the job you are looking for…….<
You will be part of a Compliance Reporting & Quality Assurance Team within Defra Group Property (DgP), who provides fit for purpose and value-added estates and FacilitiesManagement(FM) services to the Defra Group. Working with a wide range of data sources including, databases, portals & audits you will be responsible for supporting the Senior Compliance Managers and wider team members to monitor, test and report on all aspects of Supplier Performance across a multi-million-pound FM contracts.
Contracts in support of estates services (e.g., FacilitiesManagementand Estates AssetManagementServices) are primarily outsourced, with the DgP team providing the Intelligent Client Function both strategically and operationally to its Customers & Stakeholders. There are some 308 premises orholdings across the estate, including offices, laboratories, and Land.
Your work will also provide support to FM Workplace Services ensuring they are accurately informed on the standards of FM service delivery by the service provider across the estate. You will maintain excellent relationships with Informed customer and Service provider counterparts.
As aData Analyst, your main responsibilities will be:
- With suppliers agree a regular programme/frequency of meetings to measure and review delivery of benefits realisation, continuous improvement and customer survey plans and strategies.
- They will focus on future supplier and customer service improvement, delivering excellent stakeholdermanagementskills and building good relationships.
- Ensuring service provider operation of CAFM (Computer-Aided FacilityManagement) fully meets defined Contractual & ICF performance reporting requirements.
- Through dataanalysisidentify key trends relevant to current service delivery standards inclusive of capturing and reporting on successes, identifying customer concerns, areas for improvement and taking actions to address these.
- Monthly meetings with service providers, informed customers, and Subject Matter Experts (SME’s) as required.
- Ensuring data accuracy that is capable of presentation at National, Agency, Regional and site/service specific levels as required.
- Source and coordinate all relevant and required data capture, andmanagementprocesses.
- Develop and implement policies and procedures for effective data handling and exchange.
- Development and maintenance of a catalogue of Process Maps and Flow charts.
- Ensure best practices are followed when storing, organising, cleaning, and mining data are applied.
- Design and build of data dashboards or otheranalyticalproducts to communicatecomplexanalysis.
- Support and contribute to the production of monthly and annual Quality Assurance report.
Qualifications
- Experience of technical data interpretation,managementand handling.
- Excellent written, IT based presentational and verbal communication skills.
- Experience of working with Microsoft Excel, Forms, Power BI, Power Automate, and CAFM (Computer-Aided FacilityManagement) systems.
- Experience of working within a FM/Estates focused service delivery, business support team or external service provider environment.
- Excellent customer service and relationshipmanagementskills.
Please be aware that this role can only be worked within the UK and not Overseas.
Additional Information
DisabilityConfident
ArmedForcesCovenant / Commitment
In applying for this role, you acknowledge the following “this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different”.
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