About The Role
As a Credit Controller, you’ll take ownership of a defined portfolio of customer accounts, including aged and legacy debt across acquired and historic portfolios. Reporting to the Credit Control Team Leader, you’ll play a key role in driving cash collection, reducing overdue balances, and protecting the business from credit risk.
This is a hands‑on role suited to someone who enjoys investigating complex accounts, resolving disputes, and working proactively with internal and external stakeholders to achieve the best commercial outcomes. You’ll manage high‑value and long‑outstanding balances, using a structured and solution‑focused approach in a fast‑paced environment.
You’ll be responsible for delivering effective collection activity in line with agreed KPIs, negotiating repayment plans where appropriate, preparing reports and case summaries, and escalating matters when required. Accuracy, attention to detail, and strong communication will be essential as you maintain clear audit trails and up‑to‑date system records.
About You
You’re an experienced Credit Controller with a confident, proactive approach and a genuine interest in understanding the detail behind the numbers. You’re comfortable managing a busy ledger, prioritising risk, and dealing with complex or sensitive accounts in a professional and pragmatic way.
You’ll bring strong investigation and reconciliation skills, along with the ability to communicate clearly and build constructive relationships with customers and colleagues alike. Organised and resilient, you’re able to manage competing priorities and remain calm under pressure.
Ideally, you’ll have:
- 2–3 years’ experience in a credit control or credit risk role
- Experience managing high‑volume or complex ledgers
- Strong numerical accuracy and reconciliation skills
- Confidence handling aged debt, disputes, and repayment negotiations
- Proficiency in Microsoft Excel and Office applications (SAGE experience desirable)
- The confidence to engage with senior stakeholders when needed
Most importantly, you’ll align with Atlas values, taking ownership, acting with integrity, and approaching your work with energy, care, and a solutions‑focused mindset.
About The Company
What makes this job amazing?
- Full learning & support from Atlas.
- Stream – our financial wellbeing and benefits platform which provides you with real‑time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.
- Cycle to work scheme*.
- Workplace pension scheme.
- Staff recognition scheme (Stars of Atlas).
- Staff engagement portal.
- The ability to progress your career within Atlas.
- Learning and development led by you: support in areas you like or want to learn more about.
- The opportunity to work amongst people who value and support each other, achieving great results.
- For those who value and excel in transparent, high‑intensity, and high‑impact environments, there is significant opportunity for advancement.
- Atlas continues to grow at pace which is both exciting and challenging.
*Subject to qualifying parameters.
Who are we?
Atlas is a family of people drawn together by a passion for creating happiness in others.
Founded in 1986 and 100% owned by our employees, we are now one of the fastest‑growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.
Our Purpose
To create happiness in ourselves and others.
We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.
Our Values
We are a family
Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.
Sharing makes us stronger
Knowledge is more powerful when its shared. Which is why we share everything – our ideas, our expertise, our news and most‑of‑all our time. Show humility. Share and work together, and anything is possible.
Own your space
You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.
Be honest. Always.
Have the courage to do the right thing, even when no‑one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.
Treat clients like our best friends
If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.
Start with Wow
And never settle for less. Create time to focus on quality and prioritise long‑term solutions over short‑term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.
Don’t just talk. Do.
We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.
Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.
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