General Manager

My client is looking for a commercially driven General Manager to take full ownership of a regional operation—leading performance, growing revenue, and building a high-performing field team.

This is a hands-on leadership role for someone who thrives on accountability, enjoys being close to customers, and knows how to turn operational activity into real commercial results.

You will be responsible for:

Driving Regional Growth

• Own and deliver regional revenue and growth targets
• Increase service, van jobs, and supply-only revenue
• Build and convert a strong pipeline of new business opportunities

Customer Growth & Account Management

• Develop and manage key regional accounts (top 10–20 customers)
• Build strong, lasting relationships through regular engagement
• Identify upsell and cross-sell opportunities across existing customers
• Actively win new business through structured outreach and site visits

Leading & Developing Your Team

• Manage, coach, and motivate a team of field engineers
• Drive productivity, utilisation, and performance
• Run regular 1:1s and build a strong, positive team culture

Delivering Outstanding Customer Experience

• Ensure consistent, high-quality service across all interactions
• Balance commercial focus with long-term relationship building
• Represent the business with professionalism and accountability

Operational Leadership

• Maintain strong control of regional operations and performance metrics
• Delegate effectively to protect time for leadership and growth
• Drive structure, discipline, and continuous improvement

What Success Looks Like

• High engineer utilisation and strong daily job volumes
• Growth in regional revenue and customer spend
• Consistent new business wins
• Engaged, high-performing team with low attrition
• Strong customer retention and satisfaction

What We are Looking For

• Proven experience in a commercial, regional, or operational leadership role
• Strong background in account management, business development, or sales growth
• Experience managing field-based teams or engineers
• Engineering background required, with hydraulic or heavy plant knowledge highly preferred
• A natural relationship builder with a proactive mindset
• Comfortable balancing strategy and day-to-day operations

Why This Role?

• Full ownership of your region and its performance
• A blend of leadership, commercial growth, and operational control
• The opportunity to build something, not just manage it and be part of a very fast growing business
• A fast-paced, results-driven environment where impact is visible

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