MODE Search is partnering with an internationally recognised luxury jewellery brand in their search for a Sales Associate to join their concession within one of London’s leading luxury department stores.
This is a fantastic opportunity to join a highly regarded luxury brand known for its craftsmanship, heritage, and elevated client experience. Positioned within one of London’s most prestigious retail environments, this role offers exposure to a global clientele and the opportunity to work with exceptional high-value pieces.
As a Sales Associate, you will act as a true brand ambassador, delivering a world-class client experience while driving strong individual sales performance. This role requires a proactive and commercially driven individual with a passion for luxury, clienteling, and achieving results.
The position is full-time, with full flexibility required across trading hours.
The Role:
- Deliver an exceptional luxury client experience within a high-profile concession environment
- Drive strong individual sales performance, consistently achieving and exceeding targets
- Build and maintain long-term relationships with clients, supporting repeat business and client loyalty
- Demonstrate strong product knowledge, confidently advising on high-value jewellery pieces
- Support the achievement of store and team sales objectives
- Maintain high standards of presentation, merchandising, and brand storytelling
- Manage client appointments and high-value transactions with professionalism and attention to detail
- Support stock management, inventory control, and operational processes
- Work collaboratively with the wider team to ensure a seamless client journey
- Represent the brand with a positive, proactive, and professional attitude
Requirements:
- Proven experience within luxury retail, ideally jewellery or accessories
- Strong track record of delivering high sales performance
- Proactive, driven, and results-oriented mindset
- Mature, positive, and professional approach
- Strong understanding of retail operations, including stock management
- Excellent communication and clienteling skills
- Passion for luxury and delivering exceptional service
- Fully flexible to work across a 7-day rota, including late trading hours
Benefits:
- 25 days holiday + birthday day off + bank holidays
- Annual Bonus based on performance
- Commission structure: 0.5 -1%
- Group high-ticket commission
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