Catering and Hospitality Operations Manager
Contract: Professional Services, Production & TechnologyLocation: Luton, LU1 3PGHours of work: 40Contract Type: Permanent
We are seeking an exceptional Operations Manager to lead the food and hospitality operation at a high‑profile client site.
This hands‑on position oversees a Unity coffee bar, staff restaurant, hospitality services, and an outdoor BBQ area.
The role requires a highly visible operator who is confident engaging with high‑profile guests and senior stakeholders.
Key Responsibilities
- Oversee daily operations across the coffee bar, staff restaurant, hospitality services, and BBQ area.
- Manage and support the Supervisor and Head Chef, ensuring smooth coordination between front and back of house.
- Maintain consistent food quality, service standards, and presentation across all service points.
- Monitor financial performance including cost control, stock management, waste, and P&L accuracy.
- Handle guest interactions, including escalated queries or complaints, ensuring swift and professional resolution.
- Implement and maintain operating standards through audits, performance reviews, and guest feedback.
- Ensure full compliance with food safety, hygiene, health & safety, and site property standards.
- Coordinate and support project‑based work such as menu changes, refurbishments, or new service initiatives.
- Work closely with stakeholders at all levels to communicate operational updates and align on service expectations.
Professional and Personal Competencies/Qualifications
- Proven experience in premium, food‑led hospitality (contract catering, fine dining, boutique hotels, or similar).
- Experience managing senior stakeholders and high‑profile guests.
- Project management experience (preferred).
- Background in contract catering (preferred).
- Ability to work at pace, adapt quickly, and remain resilient in a high‑profile operational environment.
- Exceptional attention to detail across service, operations, and financial accuracy.
- Strong communication skills, able to manage sensitive situations and turn feedback into improvements.
- Confident team manager with experience coordinating both front and back of house operations.
The Company
ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better.
Equal Opportunity
ISS is proud to be a diverse and inclusive employer. We welcome all applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation or educational background.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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