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Todmorden Group Practice is looking to employ an enthusiastic Operations Manager to help with the day to day operations of running a busy general practice.
We are forward thinking and always looking for efficiencies in service whilst maintaining high quality patient care. Are you the person to help with this?
Main duties of the job
The Operations Manager will support the Practice Manager in all aspects of practicefunctionality, motivating and managing staff, patient services, premisesand health and safety management.
Through innovative ways ofworking, support the Practice Manager leading the team in promoting ED&I,SHEF, quality & continuous improvement, confidentiality, collaborativeworking, service delivery, learning and development and ensuring the practicecomplies with CQC regulations.
About us
Our Mission statement is
“Todmorden Group Practice strives to provide caring, supportive best practice for our community”
this is core to our service delivery and is an important value for all the team that work here.
We are based in a state of the art healthcentre, which includes multiple occupants such as dental, physio and an out patients dept.
The team here at Todmorden Group Practice currently includes a team of 4 GP Partners, 4 salaried GPs, Nursing team of 8, 18 admin staff and a vast array of ARRS staff.
Details
Date posted
20 March 2026
Other
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A2681-26-0002
Job locations
Lower George Street
West Yorkshire
OL14 5RN
Job responsibilities
The following are the core responsibilities of the Operations Manager.There may be, on occasion, a requirement to carry out other tasks; this willbe dependent upon factors such as workload and staffing levels.
The Operations Manager is responsiblefor:
- Supporting the Practice Manager in theday-to-day operations of the Practice, ensuring staff achieve their primaryresponsibilities.
- Functional Management of the Patient ServicesAdviser (PSA) Team.
- Providing leadership and guidance to allstaff.
- Monitoring annual QOF performance,liaising with GPs, the Nurse Team and the Personalised Care Team.
- Monitoring processes to promote compliancewith CQC regulations and standards.
- Reviewing and regularly updating PSA staff job descriptions and personspecifications ensuring all are legally and gainfully employed and supportingthe Nurse Manager in this area.
- Acting as the lead for the recruitmentprocess including pre-employment checks.
- Planningand overseeing the staffinduction programme.
- Implementing an effective staff appraisal process.
- Implementing and embedding an effective Practice and staff developmentplan for all staff in line with Practice Strategy
- Maintaining a robust training recordsystem.
- Maintaining an overview of staff welfare.
- Leading the management of the clinicalsystem, promoting IT security and IG compliance at all times, working withthe Practice lead for IT systems and processes.
- Actively encouraging and promoting theuse of patient online services.
- Leading on the updating of the Practicewebsite and social media sites.
- Developing searches on the clinicalsystem, working with the Practice lead for IT systems and processes.
- Continuous monitoring of performancedata, reporting to the Practice Manager and partners.
- Implement the Marketing Plan for thePractice.
- Ensuring staff implement a Practice wideapproach to the management of all patient services matters.
- Managing DNAs, providing data and planning tools coupled with liaisonwith patients who persistently do not attend their appointments.
- Monitor and disseminate information onsafety alerts.
- Maintain the significant event database,providing admin. advice to staff and briefing the team at meetings asrequired
- Identify trends and devise solutions toreduce risk and repeated occurrences of significant events.
- Develop and implement the Practice auditprogramme (in conjunction with the Lead Nurse).
- Support the Practice Manager in thereviewing and updating of Practice policies and procedures.
- Support the Practice and Management Teamwith continuous improvement and change initiatives.
Secondaryresponsibilities
In addition to the primary responsibilities, the Operations Managermay be requested to:
- Deputise for the PM
- Lead the management of the PatientParticipation Group with the Practice Manager
- Ensure all staff are aware of themanagement of the premises, including health and safety aspects and undertakerisk assessments and mandatory training as required.
Job responsibilities
The following are the core responsibilities of the Operations Manager.There may be, on occasion, a requirement to carry out other tasks; this willbe dependent upon factors such as workload and staffing levels.
The Operations Manager is responsiblefor:
- Supporting the Practice Manager in theday-to-day operations of the Practice, ensuring staff achieve their primaryresponsibilities.
- Functional Management of the Patient ServicesAdviser (PSA) Team.
- Providing leadership and guidance to allstaff.
- Monitoring annual QOF performance,liaising with GPs, the Nurse Team and the Personalised Care Team.
- Monitoring processes to promote compliancewith CQC regulations and standards.
- Reviewing and regularly updating PSA staff job descriptions and personspecifications ensuring all are legally and gainfully employed and supportingthe Nurse Manager in this area.
- Acting as the lead for the recruitmentprocess including pre-employment checks.
- Planningand overseeing the staffinduction programme.
- Implementing an effective staff appraisal process.
- Implementing and embedding an effective Practice and staff developmentplan for all staff in line with Practice Strategy
- Maintaining a robust training recordsystem.
- Maintaining an overview of staff welfare.
- Leading the management of the clinicalsystem, promoting IT security and IG compliance at all times, working withthe Practice lead for IT systems and processes.
- Actively encouraging and promoting theuse of patient online services.
- Leading on the updating of the Practicewebsite and social media sites.
- Developing searches on the clinicalsystem, working with the Practice lead for IT systems and processes.
- Continuous monitoring of performancedata, reporting to the Practice Manager and partners.
- Implement the Marketing Plan for thePractice.
- Ensuring staff implement a Practice wideapproach to the management of all patient services matters.
- Managing DNAs, providing data and planning tools coupled with liaisonwith patients who persistently do not attend their appointments.
- Monitor and disseminate information onsafety alerts.
- Maintain the significant event database,providing admin. advice to staff and briefing the team at meetings asrequired
- Identify trends and devise solutions toreduce risk and repeated occurrences of significant events.
- Develop and implement the Practice auditprogramme (in conjunction with the Lead Nurse).
- Support the Practice Manager in thereviewing and updating of Practice policies and procedures.
- Support the Practice and Management Teamwith continuous improvement and change initiatives.
Secondaryresponsibilities
In addition to the primary responsibilities, the Operations Managermay be requested to:
- Deputise for the PM
- Lead the management of the PatientParticipation Group with the Practice Manager
- Ensure all staff are aware of themanagement of the premises, including health and safety aspects and undertakerisk assessments and mandatory training as required.
Person Specification
Qualifications
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level
Experience
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- NHS/ Primary Care general practice experience
- Relevant health and safety experience in General Practice
- Experience of successfully developing and implementing projects
Skills and Personal Qualities
- Excellent communication skills (written, oral and presenting)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Ability to recognise opportunities to enhance service delivery
- Strategic thinker and negotiator
- Proven problem solving and analytical skills
Job summary
Todmorden Group Practice is looking to employ an enthusiastic Operations Manager to help with the day to day operations of running a busy general practice.
We are forward thinking and always looking for efficiencies in service whilst maintaining high quality patient care. Are you the person to help with this?
Main duties of the job
The Operations Manager will support the Practice Manager in all aspects of practicefunctionality, motivating and managing staff, patient services, premisesand health and safety management.
Through innovative ways ofworking, support the Practice Manager leading the team in promoting ED&I,SHEF, quality & continuous improvement, confidentiality, collaborativeworking, service delivery, learning and development and ensuring the practicecomplies with CQC regulations.
About us
Our Mission statement is
“Todmorden Group Practice strives to provide caring, supportive best practice for our community”
this is core to our service delivery and is an important value for all the team that work here.
We are based in a state of the art healthcentre, which includes multiple occupants such as dental, physio and an out patients dept.
The team here at Todmorden Group Practice currently includes a team of 4 GP Partners, 4 salaried GPs, Nursing team of 8, 18 admin staff and a vast array of ARRS staff.
Details
Date posted
20 March 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A2681-26-0002
Job locations
Todmorden Health Centre
Lower George Street
Todmorden
West Yorkshire
OL14 5RN
Job description
Job responsibilities
The following are the core responsibilities of the Operations Manager.There may be, on occasion, a requirement to carry out other tasks; this willbe dependent upon factors such as workload and staffing levels.
The Operations Manager is responsiblefor:
- Supporting the Practice Manager in theday-to-day operations of the Practice, ensuring staff achieve their primaryresponsibilities.
- Functional Management of the Patient ServicesAdviser (PSA) Team.
- Providing leadership and guidance to allstaff.
- Monitoring annual QOF performance,liaising with GPs, the Nurse Team and the Personalised Care Team.
- Monitoring processes to promote compliancewith CQC regulations and standards.
- Reviewing and regularly updating PSA staff job descriptions and personspecifications ensuring all are legally and gainfully employed and supportingthe Nurse Manager in this area.
- Acting as the lead for the recruitmentprocess including pre-employment checks.
- Planningand overseeing the staffinduction programme.
- Implementing an effective staff appraisal process.
- Implementing and embedding an effective Practice and staff developmentplan for all staff in line with Practice Strategy
- Maintaining a robust training recordsystem.
- Maintaining an overview of staff welfare.
- Leading the management of the clinicalsystem, promoting IT security and IG compliance at all times, working withthe Practice lead for IT systems and processes.
- Actively encouraging and promoting theuse of patient online services.
- Leading on the updating of the Practicewebsite and social media sites.
- Developing searches on the clinicalsystem, working with the Practice lead for IT systems and processes.
- Continuous monitoring of performancedata, reporting to the Practice Manager and partners.
- Implement the Marketing Plan for thePractice.
- Ensuring staff implement a Practice wideapproach to the management of all patient services matters.
- Managing DNAs, providing data and planning tools coupled with liaisonwith patients who persistently do not attend their appointments.
- Monitor and disseminate information onsafety alerts.
- Maintain the significant event database,providing admin. advice to staff and briefing the team at meetings asrequired
- Identify trends and devise solutions toreduce risk and repeated occurrences of significant events.
- Develop and implement the Practice auditprogramme (in conjunction with the Lead Nurse).
- Support the Practice Manager in thereviewing and updating of Practice policies and procedures.
- Support the Practice and Management Teamwith continuous improvement and change initiatives.
Secondaryresponsibilities
In addition to the primary responsibilities, the Operations Managermay be requested to:
- Deputise for the PM
- Lead the management of the PatientParticipation Group with the Practice Manager
- Ensure all staff are aware of themanagement of the premises, including health and safety aspects and undertakerisk assessments and mandatory training as required.
Job description
Job responsibilities
The following are the core responsibilities of the Operations Manager.There may be, on occasion, a requirement to carry out other tasks; this willbe dependent upon factors such as workload and staffing levels.
The Operations Manager is responsiblefor:
- Supporting the Practice Manager in theday-to-day operations of the Practice, ensuring staff achieve their primaryresponsibilities.
- Functional Management of the Patient ServicesAdviser (PSA) Team.
- Providing leadership and guidance to allstaff.
- Monitoring annual QOF performance,liaising with GPs, the Nurse Team and the Personalised Care Team.
- Monitoring processes to promote compliancewith CQC regulations and standards.
- Reviewing and regularly updating PSA staff job descriptions and personspecifications ensuring all are legally and gainfully employed and supportingthe Nurse Manager in this area.
- Acting as the lead for the recruitmentprocess including pre-employment checks.
- Planningand overseeing the staffinduction programme.
- Implementing an effective staff appraisal process.
- Implementing and embedding an effective Practice and staff developmentplan for all staff in line with Practice Strategy
- Maintaining a robust training recordsystem.
- Maintaining an overview of staff welfare.
- Leading the management of the clinicalsystem, promoting IT security and IG compliance at all times, working withthe Practice lead for IT systems and processes.
- Actively encouraging and promoting theuse of patient online services.
- Leading on the updating of the Practicewebsite and social media sites.
- Developing searches on the clinicalsystem, working with the Practice lead for IT systems and processes.
- Continuous monitoring of performancedata, reporting to the Practice Manager and partners.
- Implement the Marketing Plan for thePractice.
- Ensuring staff implement a Practice wideapproach to the management of all patient services matters.
- Managing DNAs, providing data and planning tools coupled with liaisonwith patients who persistently do not attend their appointments.
- Monitor and disseminate information onsafety alerts.
- Maintain the significant event database,providing admin. advice to staff and briefing the team at meetings asrequired
- Identify trends and devise solutions toreduce risk and repeated occurrences of significant events.
- Develop and implement the Practice auditprogramme (in conjunction with the Lead Nurse).
- Support the Practice Manager in thereviewing and updating of Practice policies and procedures.
- Support the Practice and Management Teamwith continuous improvement and change initiatives.
Secondaryresponsibilities
In addition to the primary responsibilities, the Operations Managermay be requested to:
- Deputise for the PM
- Lead the management of the PatientParticipation Group with the Practice Manager
- Ensure all staff are aware of themanagement of the premises, including health and safety aspects and undertakerisk assessments and mandatory training as required.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level
Desirable
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- NHS/ Primary Care general practice experience
Desirable
- Relevant health and safety experience in General Practice
- Experience of successfully developing and implementing projects
Skills and Personal Qualities
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne user skills
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Ability to recognise opportunities to enhance service delivery
- Strategic thinker and negotiator
- Proven problem solving and analytical skills
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level
Desirable
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- NHS/ Primary Care general practice experience
Desirable
- Relevant health and safety experience in General Practice
- Experience of successfully developing and implementing projects
Skills and Personal Qualities
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne user skills
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Ability to recognise opportunities to enhance service delivery
- Strategic thinker and negotiator
- Proven problem solving and analytical skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Todmorden Group Practice
Address
Todmorden Health Centre
Lower George Street
Todmorden
West Yorkshire
OL14 5RN
Employer’s website
https://www.todmordengrouppractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Todmorden Group Practice
Address
Todmorden Health Centre
Lower George Street
Todmorden
West Yorkshire
OL14 5RN
Employer’s website
https://www.todmordengrouppractice.nhs.uk/ (Opens in a new tab)
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