Air Freight Assistant Manager

Company Overview

We believe in aligning organizational purpose with people to inspire meaningful careers. We partner with clients to identify and integrate talent, using innovative, research-backed practices and digital solutions to enhance talent management and organizational success.

Job Summary

The Air Freight Assistant Manager ensures smooth end-to-end import operations and collaborates with department managers to implement strategic air freight initiatives aligned with organizational goals.

Responsibilities

• Monitor daily import activities including shipment documentation, carrier coordination, customs compliance, billing, and job closure to ensure operational accuracy
• Enforce adherence to established processes and service standards to maintain consistent quality and compliance
• Identify operational and system issues, assist in implementing process improvements, and support initiatives to enhance workflow efficiency and effectiveness
• Coordinate with Airfreight Operations, Customs, and other departments to facilitate seamless execution of import shipments
• Supervise staff managing all stages of the import process from shipment receipt to delivery and billing, ensuring team performance and customer satisfaction

Preferred competencies and qualifications

• Knowledge and experience with Cargo Wise system to support import workflow management
• Effective communication and interpersonal skills to lead a team and manage customer discussions and interactions

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