Head of Complaints & Service Improvement

A housing association in Southeast London is seeking a Complaints Manager to set strategic direction in complaints handling and lead service improvement. The ideal candidate will have significant experience in complaints management, particularly within social housing, alongside excellent communication skills. This role provides a chance to influence change and improve service delivery while being part of an inclusive culture offering competitive benefits such as private medical insurance, a pension scheme, and flexible working arrangements.#J-18808-Ljbffr…