We are looking for a passionate and knowledgeable Racing Sales Office Manager to join our team!
About us…
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC? We embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport
Work Perks of being a Racing Sales Office Manager…
Annual passes to attend any of our 21 venuesDiscounted food & ARC days outCycle to work schemeHoliday allowance increasing with length of service up to 28 daysCompany life assurance schemeDiscretionary group annual bonus schemes to reward your hard workSupport with study through our study assistance schemesAnd so much more…
About the role:
Based at the Northern Sales Hub in Doncaster, this role supports sales activity across seven racecourses and five greyhound tracks.
The Racing Sales Office Manager is responsible for the effective day-to-day management of the Racing Sales Office, predominantly leading on sales administration processes, ensuring systems, data, and reporting are accurate and well maintained for 12 venues. Working closely with the Racing Sales Manager North, the role coordinates team activity to ensure outbound calls, enquiries, bookings, and client accounts are managed efficiently, consistently, and in line with group standards. By driving disciplined processes and system integrity, the role supports effective sales activity and maximises revenue delivery
Responsibilities of a Racing Sales Office Manager:
Please refer to the full job description for further detail.
1. Sales Administration Leadership
Exercise leadership responsibility for the Sales Administrator, Annual Membership Coordinator and Sales Revenue ControllerPrioritise and coordinate workload, staffing rotas, casual support team management, remuneration submissions and employee expensesSet targets and expectations, monitor progress, proactively address performance and act as a role model promoting professionalism, accuracy and accountability2. Systems, Processes & Compliance
Overall ownership and management of the CRM system (EMS), ensuring data accuracy, compliance and effective useManage online sales platforms including racecourse and greyhound websites and Seat UniqueOversee integration, training, SOPs and contract management, ensuring accuracy, timely execution and GDPR compliance3. Commercial Support & Revenue Focus
Support Sales Executives with outbound sales activity and revenue maximisation across all streams (including EVH and sponsorship) through upselling and cross-sellingManage the annual membership budget, develop initiatives to drive sales growth and apply sales incentives4. Team Coordination & Sales Activity
Drive team activity including calls, enquiries and follow up, ensuring adherence to customer journey targets and alignment with sales objectivesPromote a productive, collaborative environment encouraging high performance and accountability5. Collaboration & Standards
Work closely with the Racing Sales Manager North to deliver objectivesAttend and support meetings, communicate actions, and deputise as required including overseeing the EVH HubEnsure exceptional service standards across the sales officeThe person we are looking for as a Racing Sales Office Manager has…..
Experience working across multi‑venue or multi‑site operations (e.g., racecourses, events, leisure, hospitality).Prior involvement in membership management and budget‑holding responsibilities.Experience attending or supporting senior-level meetings (Sales & Marketing) or contributing to strategic discussions.Familiarity with event‑related revenue streams (e.g., EVH, sponsorship).Ability to develop and maintain SOPs and operational processes.Ability to thrive in fast‑paced environments with high activity levels (calls, enquiries, follow‑ups).Confidence in supporting sales teams to meet targets and objectivesWe are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
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