Customer Support Advisor – Education Sector
£27,040 pa | Full time | Belfast | Onsite | Fortnightly pay
Some jobs are just jobs. This one actually matters.
You’ll be the calm voice at the other end of the phone when schools, exam markers and families need answers. You’ll deal with real people, real deadlines and real pressure – and you’ll make things easier for them.
Who we’re looking for?
- Stays composed when things get busy
- Speaks clearly and confidently
- Likes structure and getting things right
- Turns up on time, every time
- Doesn’t shy away from responsibility
What you’ll be doing
- Handle a mix of inbound and outbound calls, emails, and chat
- Help users with registration and scheduling
- Assist with assessment delivery and results
- Manage documentation and exam procedures
- Respond to general queries that need clarity and reassurance
- Log everything accurately, follow processes, and escalates when needed
The hours
45 hours per week.On‑site in Belfast, 5 days per week.April–June: full flexibility required between 8am–8pm, Monday–Sunday (peak period).Other months: typically 8am–5pm.If you need fixed hours or can’t commit to peak flexibility, this won’t be the right fit.
What you get
- £13 per hour
- 28 days paid holiday
- Fortnightly pay
- Healthcare, dental and wellbeing support
- Gym discount
- Lifestyle savings platform
- Refer‑a‑friend scheme
- Full training provided (100% attendance required)
This role suits people who take pride in doing things properly, who like clarity and who don’t cut corners. It’s ideal if you’ve worked in customer service, call centres, administration or education support. If you’re reliable, switched on and ready to commit – apply now.
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