Customer Advisor – Police Helpline – 6 months FTC
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About The Role
As a Customer Advisor at MIB, you will play a vital role in helping the police remove uninsured drivers from our roads. We’re looking for professional, proactive team members who can handle enquiries with confidence, accuracy and a commitment to delivering great service.
Key Responsibilities
- To ensure that an excellent customer service is always provided.
- To answer incoming calls and deliver all customer interactions in a polite professional and proactive way.
- Responding to customer queries via multiple channels, handle interactions for all workstreams within agreed timescales.
- Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately.
- To work in conjunction with company policies and procedures and ensure that all Data Protection requirements are complied with.
- To build and maintain effective working relationships with staff, visitors and contacts.
Skills and Experience
- Experience of working in a customer service role, preferably dealing with multiple channel enquiries.
- Demonstrate a genuine passion for speaking to customers and answering queries.
- Proven experience of excellent customer service skills.
- Excellent attention to detail, with high levels of accuracy.
- Computer literate, including experience of using MS Office.
- Effective communication skills, with excellent telephone manner.
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information.
- Ability to use own initiative and work within defined procedures.
Job Title: Customer Advisor – Police Helpline
Grade: 6
Working Hours: 35
Working Pattern: 9am – 5pm, Monday – Saturday (1 Saturday in 4 – with a day off in lieu)
Office Location: Milton Keynes
Job Type: FTC – 6 months
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week)
Other Benefits include:
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
*We aim to keep this advert open until the closing date, but on occasion we may close it early if application numbers are high*
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