French Speaking Customer Service Advisor
Salary: £26,800 + monthly incentive based on KPI’s
Contract: Full time, permanent
Shifts: Shifts rotate, usually Monday – Sunday 8am – 4.30pm
Training: 12 weeks
Location: Full based on site in Edinburgh
We are working with one of the world’s biggest and most respected travel brands, who are looking to bring onboard a French Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages.
You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries.
We require you to be fluent in French and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM.
What You’ll Do:
- Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across French and English lines.
- Take ownership of customer concerns, resolving travel-related issues end-to-end.
- Communicate clearly and confidently across multiple channels.
- Collaborate within a supportive team to achieve KPIs and service targets.
- Share ideas to improve customer experience and internal processes.
What You’ll Bring:
- Fluent in English and French (written and verbal).
- Strong communication and problem-solving skills.
- Ability to handle multiple web chats with fast, accurate typing.
- Confident working towards and achieving KPIs / Targets.
- Motivated, adaptable, with eagerness to learn and grow.
Why You’ll Love Working Here:
- 33 days annual leave (including bank holidays)
- Employee Assistance Program, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym or discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
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