Debt Recovery Officer – New Shire Hall, United Kingdom
Our Benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About the role
For more information or to chat about this opportunity please contact Paul Loppas at Paul.Loppas@cambridgeshire.gov.uk who would be happy to discuss this opportunity further.
About you
Are you an organised, empathetic and solutions‑focused professional looking to make a real impact? We’re looking for a dedicated Debt Recovery Officer to join our team and support the delivery of an effective and customer‑centred debt recovery service.
What You’ll Bring
Qualifications / Experience
- NVQ Level 2 (or equivalent) in Business & Administration or Finance, or significant relevant experience. (Essential)
- Experience in transactional processing and a strong understanding of debt recovery processes. (Essential)
- Experience or knowledge of ERP systems and an interest in maximising system capabilities. (Desirable)
- Understanding of adult social care needs and communication approaches for vulnerable people. (Desirable)
Skills & Knowledge
- Ability to understand and interpret national legislation and guidance, and apply local policies and procedures. (Essential)
- Excellent communication skills, with the ability to stay calm, show empathy, manage conflict, and negotiate win–win solutions. (Essential)
- Strong interpersonal skills with the ability to support and work sensitively with vulnerable customers. (Essential)
- Confident in processing financial and service‑related data to support management reporting and service performance monitoring. (Essential)
- Ability to build positive working relationships across services and teams. (Essential)
- A proactive, solution‑focused mindset with creativity and initiative in problem solving. (Essential)
About usCambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.https://youtu.be/DDE1nplZttYVisit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.http://www.cambridgeshire.gov.uk/council/jobs-and-careers…