Front of House Officer – London, EC3A – England, EC3A
We are seeking a professional, confident, and service-focused Front of House Security Officer to support the daily operation at our prestigious corporate site in the City of London. This role combines a strong customer-service ethos with a clear understanding of security awareness and professional standards.
As the first point of contact for staff and visitors, you will play a key role in shaping a positive first impression of the building, delivering a welcoming, polished experience while helping to maintain a safe, calm, and well-managed environment.
Position: Front of House Security OfficerPay rate: £16.50 per hourShift Pattern: Monday – Friday 07:00 – 17:00 Location: London, EC3A Nearest Tube: Aldgate
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Key Responsibilities
- Provide a warm, professional meet-and-greet service to all staff and visitors
- Maintain a visible, approachable front-of-house presence throughout the day
- Confidently engage with visitors, offering assistance, directions, and information
- Provide reception cover when required to ensure a seamless front-of-house service
- Maintain high standards of personal presentation and professionalism at all times
- Observe, report, and respond appropriately to any security or safety concerns
- Support a calm, reassuring, and well-organised building environment
About You
- Background in hospitality, concierge, security, or premium customer-facing roles
- Friendly, approachable, and confident, with a professional manner
- Strong communication skills and a customer-focused mindset
- Proactive and comfortable engaging with people from all walks of life
- Reliable, well-presented, and detail-oriented
- Calm and composed, even in busy or challenging situations
- Committed to delivering a consistently high standard of service
What We Offer
- A prestigious front-of-house position within a professional building environment
- Fixed weekday hours (no weekends)
- Opportunity to represent a high-quality, service-led operation
- Competitive hourly rate
Who We Are:Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”. Why Work For Us?Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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