Job Overview
Senior Business Analyst with Commerce experience required to join our Delivery team here in the UK, please note we offer hybrid working. This is a permanent role based in London.
Job Responsibilities
- Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer.
- Manage, guide and support other BAs on your project or in the wider team.
- Identify and recommend options for potential solutions and assess them for both technical and business suitability.
- Create logical and innovative solutions to problems.
- Present proposals to clients.
- Manage a scrum / delivery team through to go‑live.
- Analyse business systems in order to recommend efficiencies.
- Provide estimates for analysis work and plans in conjunction with Project/Programme Managers.
- Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction.
- Provide training to users of a new system as required.
- Plan and work flexibly to meet deadlines.
- Keep up to date with technical and industry sector advances.
- Maintain great client relationships at all levels of the organisation.
- Maintain consistently high levels of client satisfaction and effectively escalating business‑critical situations as required.
- Manage situations and relationships both internally and externally.
Qualifications
- Working as a Senior Business Analyst on large e‑commerce or digital experience projects.
- Experience of working supplier‑side and managing client stakeholders and third parties.
- Able to plan and run large workshops with senior client stakeholders and manage senior stakeholders effectively.
- Highly proactive, talented, enthusiastic, focused, eye for detail, professional and a team player who wants to share their work.
- You enjoy working in a fast‑paced environment and are ready to inspire outstanding online experiences for consumers and brands, no matter what product, service, sector, device or channel.
- Will be happy working at client locations when needed.
- Experience of Agile software delivery.
- Business Process mapping and engineering.
- eCommerce and retail / brand experience.
- Production of high quality user stories and acceptance criteria.
- Analysis and design of systems (package integration and bespoke development).
- Ability to work on your own initiative to an agreed action plan.
- Strong communication skills – this role requires a high level of communication, interpersonal and presentation skills.
- Strong problem‑solving, time management and organisational skills.
- Strong commercial awareness and business acumen.
- Energetic, enthusiastic with strong attention to detail.
Bonus Points
- Scrum Master qualification.
- Certified Scrum Product Owner.
- Experience working with multiple different e‑commerce / experience platforms.
What We Offer
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
Our culture thrives on our core values, designed for impact‑driven individuals: Heart, Brains and Courage.
We lead with Heart, fostering empathy and trust where genuine connections and human‑centric work flourish.We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
Equal Opportunity Employer
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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