Control Room Specialist
Location: Birmingham, West Midlands
Shifts: Mornings, Afternoons or Nights
Contract: Permanent
Salary: £35,000 – £45,000 (dependent on experience)
The Role
An exciting opportunity has arisen for a Control Room Specialist to join a fast‑paced, highly automated warehouse environment. This is a critical position providing core shift cover within a Central Logistics Centre, acting as the operational link between warehouse systems and physical distribution.
You will play a key role in ensuring maximum system uptime, optimising throughput, and supporting operational teams within a highly regulated environment.
Key Responsibilities
System Monitoring & Performance
- Provide shift cover for warehouse control and management systems, ensuring continuous operation
- Monitor system performance, availability and throughput, taking swift action where required
- Identify and resolve system issues, carrying out root cause analysis where necessary
- Proactively identify bottlenecks and implement solutions to maximise efficiency
Operational Support
- Act as the on‑shift point of contact for team leaders and managers
- Support operational decision‑making through system insight and performance data
- Manage and prioritise workload flow to maintain service levels
- Assist with planning activities, including weekly pick strategies and system configuration
Technical Coordination
- Work closely with IT and engineering teams to escape and resolve issues
- Support continuous improvement initiatives across warehouse systems and processes
- Provide KPI data and analysis to support leadership teams
Health, Safety & Compliance
- Ensure all activities comply with health & safety standards and company policies
- Adhere to regulatory and quality standards within a controlled distribution environment
- Promote a strong safety culture and continuous improvement mindset
Skills & Experience
Essential
- Strong analytical and problem‑solving skills with high attention to detail
- Ability to diagnose and resolve technical or operational issues
- Experience working in a fast‑paced or high‑volume environment
- Excellent organisational and time‑management skills
- Confident communicator, able to work across multiple teams
- IT literate, including Microsoft Office 365
- Flexible approach to working hours, including shifts
Desirable
- Experience with warehouse management systems (WMS) or automated systems
- Knowledge of logistics, distribution or warehouse operations
- Experience analysing performance data and KPIs
- Understanding of regulated environments (e.g. pharmaceutical or similar)
Additional Information
- This role involves working in a warehouse environment, including standing and walking for extended periods
- Some manual handling may be required
- Candidates must be comfortable working in varying temperatures
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