We are currently looking for a Business Support Coordinator to join our Authorisation Lifecycle function within the Healthcare Quality & Access group.
This is a full‑time opportunity, on a fixed term contract, internal move or temporary promotion basis until 31 March 2027. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month on site. Attendance is driven by business needs, so depending on the nature of the role, this can flex up to 12 days a month. Some roles will need to be on site more regularly.
Who are we?
The Medicines and Healthcare products Regulatory Agency enhances and improves the health of millions of people everyday through the effective regulation of medicines and medical devices.
The Healthcare Quality & Access portfolio drives quality and critically appraises benefits and risks to inform robust decisions on healthcare access, including accelerated access pathways. It brings together capabilities across medicines and medical devices to enable licensing and market access, and ensures compliance with regulations and standards.
The Authorisation Lifecycle function is central to delivering frontline HQA functions, providing data assurance, quality, high‑volume certification work and coordination support.
What’s the role?
The successful candidate will act as the dedicated point of contact for managing and coordinating submissions related to both the licensing of applications and inspectorate functions.
The post holder will manage and monitor HQA mailboxes, organising internal and external meetings and teleconferences. They will liaise with Business Support Coordinators to form a close working relationship and support teams within the HQA Group.
They will work with the team that requires rapid exchange, careful storage of documents submitted through several electronic routes and strict adherence to procedural timetables and requirements.
Key responsibilities:
- Provide high‑quality administrative and procedural support to the Established Medicines, Innovative Medicines, and Standards & Compliance functions.
- Procedural monitoring of Initial Product Licences and associated variations.
- Provide administrative support to the Innovative Medicines, Established Medicines, Standards and Compliance groups by managing and monitoring dedicated mailboxes (European Commission Decision Reliance Procedure, Mutual Recognition/Decentralised Procedures, Centralised MHRA and UKPIP) within agreed timeframes.
- Assist with tracking of International Recognition procedures (IRP) within HQA.
Who are we looking for?
Successful candidate will have the following:
- Demonstrable experience of a flexible and adaptable attitude towards work, providing a proactive service and the ability to use initiative, foresight, and a willingness to go the ‘extra mile’ and excellent attention to detail.
- Excellent oral & written communication skills including the ability to communicate scientific information.
- Excellent team working skills to work across teams, functions and professional disciplines.
- Effective organisational skills in a pressurised, target‑driven environment, ability to influence delivery of work on time while maintaining high standards of quality with competing deadlines and priorities.
- Ability to deal confidently and diplomatically with colleagues at all levels, external contacts and the public.
Person Specification
Method of assessment:
A=Application, I=Interview
Behaviour Criteria
- Managing a Quality Service (A, I)
- Working Together (A, I)
- Communicating & Influencing (A, I)
- Delivering at Pace (A, I)
Experience Criteria
- Excellent oral & written communication skills, including the ability to communicate scientific information. (A, I)
- Ability to work both independently and as part of a team on a project with a delivered example. (A, I)
- Understanding of the regulation of medicines in the UK. (A, I)
Technical Criteria
- Life Science based university degree or equivalent work experience. (A, I)
- Excellent IT skills – use of MS Office. Ability to work with database systems effectively, including updating the system as required. (A, I)
Additional information
Use of AI in Job Applications: Artificial Intelligence can be a useful tool but all examples and statements must be truthful, factually accurate and directly from your own experience. Any plagiarism will result in withdrawal of the application. For more information, see our candidate guidance.
Disability adjustments
If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.
Application dates
Closing date: 01 April 2026Shortlisting date: 20 April 2026Interview date: 05 May 2026
Applicants will be subject to UK immigration requirements and Civil Service nationality rules. Further information on eligibility is available online.
Successful candidates must pass a disclosure and barring security check as well as animal rights and pro‑life activism checks, and complete a basic personnel security standard check.
Note: Certain roles within the MHRA may require vaccinations. If applicable, routine health surveillance may also be required.
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