Senior Assessment Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 26/03/2026

Job Information

Work Experience 1-3 years

Community & Social

City Enfield

Province Enfield

Postal Code EN1

Job Description

3-month contract position with a local authority

Summary

• This is a 3-month contract position with a local authority, aimed at delivering high-quality financial assessment, income collection, and welfare benefits advice services. The role is crucial in supporting the effective operation of the Assessment Hub. The postholder will leverage their technical expertise to resolve complex cases, lead process improvements, champion automation, and provide coaching, training, and mentoring to colleagues. As a senior team member, the postholder will ensure consistent, standardised, and efficient service delivery and may deputise for the Team Leader when necessary.

Responsibilities

• Deliver high-quality financial assessment, income collection, and welfare benefits services, including managing complex customer inquiries.
• Ensure consistent and efficient process delivery across the team in line with legislation, regulations, and best practices.
• Maintain up-to-date knowledge of relevant legislation, policies, system updates, and emerging practices.
• Manage personal workload effectively, meeting performance targets, deadlines, and quality standards.

Essential Experience Required

• Proven track record in collection, financial assessment, and/or welfare benefits advice services.
• Experience in driving performance improvement within financial assessment or income collection services.

Essential Qualifications Required

• Relevant professional knowledge and strong understanding of income-related assessments, collection services, and welfare benefits.

Additional Information

• Working hours: 35 hours per week
• Hybrid working: 2 days in office
• DBS required

The role closes on 27th March 2026, apply ASAP.

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