The Account Managers work as part of the Account Management team, responsible for a number of key customer accounts with the objective to create and retain a long term, valuable partnership. Growing the revenue within each account by identifying opportunities to up-sell and cross-sell clients, assisting with prospecting, and ensuring clients receive superior customer service.
Typical duties
- Leading key client relationships, acting as a trusted advisor and driving long-term partnerships that align with business objectives whilst ensuring clients achieve maximum value
- Working strategically with clients to proactively identify new revenue opportunities within accounts and works cross-functionally to deliver tailored solutions
- Managing complex accounts, often requiring tailored strategies to address unique challenges or opportunities
- Ensuring client retention is maximised as well as upselling and cross selling the Eagle Eye product portfolio
- Collaborating with internal teams (Operations, Product Management) to align client needs with Eagle Eye’s capabilities and roadmap
- Managing own forecast and CRM records
- Working with Product Management to identify new Product features
- Travelling to client premises
You have
- Significant experience in an Account Management role with the ability to manage complex client portfolios
- Advanced relationship-building skills
- Experience within the SaaS technology sector
- Experience in the loyalty sector
- Experience working with enterprise retail clients
- Experience of telephone & face to face meeting management with clients
- Proven track record of working to & hitting revenue targets
- Experience in documentation & knowledge sharing
- Excellent knowledge of using Excel & PowerPoint to analyse business results, generate reports & build presentations
You are
- Able to quickly establish & maintain effective working relationships with managers, employees & clients
- Able to maintain own workflow and meet deadlines
- Able to work in a highly competitive & fast paced sales environment
- Able to learn additional sales skills through training & on-the-job experiences
- Able to think strategically
- Able to multi-task
- A relationship builder, excelling at working with others
- A self-starter
- Ambitious and driven
- Charismatic
- A competitive base salary
- Commission scheme
- Flexibility to work from home or various office locations and flexible hours or job shares considered
- Generous annual leave package including:
- 25 days paid annual leave
- 5 days paid sick leave which if unused gets added to your annual leave the next year
- Enhanced maternity / paternity leave and assistance in returning to work
- Contributory pension
- Support in continuous learning and self-development
- Simplyhealth scheme including:
- Health care cash back
- 24 hour access to virtual doctors appointments
- 24 hour employee assistance programme
- Access to the paid Headspace app subscription
- Mental Health First Aiders to support employee’s mental wellbeing
- Employee Resource Groups focussed on underrepresented groups in Eagle Eye, including Purple Women
- Charity Committee committed to organising events throughout the year to raise money for those less privileged
- Cycle to work salary sacrifice scheme (via CycleScheme)
- Electric vehicle salary sacrifice scheme (via Octopus)
- A friendly, fun, growing team of people who work hard but love to play hard too, with location specific Christmas parties and annual whole company get together hosted in the UK
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