Customer Supply Chain Manager – Manufacturing Fulfilment & Order Delivery
East Midlands
Commutable from Leicestershire, Warwickshire, Northamptonshire
Lead customer fulfilment in a fast-paced, make-to-order engineering environment where delivery performance is business-critical.
The Role
An opportunity to lead a customer-facing supply chain function within a complex manufacturing environment supplying global customers with time-critical engineered products.
This is not a traditional customer service role. It sits at the centre of:
- Manufacturing
- Supply chain
- Customer delivery performance
You will lead a team responsible for managing the full order lifecycle, ensuring customer commitments are met despite production constraints, supply challenges, and changing demand.
Key Responsibilities
- Lead and develop a customer service / fulfilment team (5 reports)
- Manage order flow from receipt through to delivery
- Coordinate cross-functional activity across:
- Production
- Planning
- Procurement
- Act as escalation point for delivery-critical issues
- Drive customer satisfaction and service performance
- Support SIOP / demand planning processes
Environment
- Make-to-order manufacturing
- Complex supply chains
- Global customer base
- Time-critical delivery expectations
Requirements
- Experience in manufacturing or engineering environment
- Strong understanding of supply chain / order fulfilment
- ERP system experience
- Proven leadership or team development capability
- Ability to manage customer expectations in complex scenarios
Package
- £38,000 – £45,000
- Development and progression opportunities
- Pension + benefits
Ready to Apply?
If you’re ready to take on this exciting, high-impact role, we’d love to hear from you! Send us your CV today, quoting reference LX (phone number removed)
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