Depot Customer Service Advisor

Job Overview

Job Type: Permanent Job Sector: Unspecified Region: Yorkshire Location: Wakefield Salary Description: Competitive Posted: 25/03/2026 Recruiter: Phoenix Medical Supplies Job Ref: kal-PHOENIXHealthcareDistributionLimited-46555-674 Job Views: 1

The role is full time working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm. Salary: £24,024.00 per annum.

Responsibilities

• Managing incoming case queries via a shared inbox and phoneline
• Customer liaison, raising, investigating and resolving queries
• Providing advice and information regarding our service or product range
• General administration

Qualifications

• Prior inbound telephone experience
• Strong communication skills and confident telephone manner
• Detail oriented
• Prior complaint handling experience

Benefits

• 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
• Medicash – a health cash program to assist with day‑to‑day healthcare costs, such as eyecare or prescriptions
• Trent Financial Wellbeing – a financial wellbeing application which allows for flexible control of your finances
• Access to High Street discounts
• Employee Assistance Programme
• Contributory Pension Scheme
• Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)

We reserve the right to close this vacancy early if sufficient applications are receivedINDPMS

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