AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com . Follow @abbvie onLinkedIn, Facebook ,Instagram ,X andYouTube.
Job Description
Reporting to the Customer Service Manager, the Customer Service Analyst will:
- Create new Customer setup requests and give the first stage approval for new accounts.
- Initiate and approve amendments to existing accounts.
- Be responsible for front line support for blocked customer orders, involving contacting customers and managing the order block removal through SAP
- Handle Customer Complaints in the first instance
- Generate proforma invoices when required
- Receive general customer enquiries and work to resolve where possible
- Contact customers to obtain information as required
- Communicate with internal departments, sales teams and customers to complete order processing functions
- Liaise with the BPO (Business Process Outsourcing) and FSS (Financial Shared Services) departments to ensure all areas of the sales order are accurately recorded and processed
- Support the training of new starters
- Responsible for understanding and complying with all company policies and procedures
- Other responsibilities as assigned by Supervisor
Qualifications
Strong Customer service experience required
- Must be confident talking to customers on the phone
- Excellent communication skills (Orals and Written)
- Prior SAP experience preferred
Systems
- SAP
- Microsoft Suite, including, good competence in Excel is a requirement for this role
Business Knowledge
- Customer Service
- Pharmaceutical Industry background (preferred)
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
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