To manage the operational delivery of Enhanced Access (EA)services for the PCN ensuring compliance with the Network Contract DES anddelivering a high-quality, patient-centred service that meets national andlocal access targets. Enhanced access appointments sit outside the ordinarywork hours, usually between the hours of 4.00pm to 8pm Mondays to Fridays andbetween 9am and 5pm on Saturdays.
Main duties of the job
Service Management
Lead the day-to-day operations of the EA Hub, ensuring allservices are delivered in line with PCN DES requirements and localcommissioning arrangements
Develop, implement, and review Standard Operating Procedures(SOPs) for EA services, ensuring alignment with national policy and localpriorities.
Oversee staff rotas, shift allocation, and resourceutilisation to ensure optimal service delivery and continuity.
Oversee the setup and management of EA clinics within theclinical system (e.g., EMIS), ensuring accurate data capture and reporting.
Clinical rotas kept up to date and added to the EMIS system
Booking staff and locums for the clinics
Act as the first point of contact for EA Hub operationalissues, liaising with the PCN Clinical Director, EA Clinical Lead,Network Manager, Practice Managers, and externalpartners.
About us
The Orpington Primary Care Network is a group of generalpractice surgeries in the outer London suburbs.
We are a friendly and supportive team committed todelivering the highest standards of patient care. We already have a large teamof pharmacists, ANP, physiotherapists, podiatrists, paramedics, careco-ordinators and social prescribing worker
Job responsibilities
Key Responsibilities
Service Management
Lead the day-to-day operations of the EA Hub, ensuring allservices are delivered in line with PCN DES requirements and localcommissioning arrangements
Develop, implement, and review Standard Operating Procedures(SOPs) for EA services, ensuring alignment with national policy and localpriorities.
Oversee staff rotas, shift allocation, and resourceutilisation to ensure optimal service delivery and continuity.
Oversee the setup and management of EA clinics within theclinical system (e.g., EMIS), ensuring accurate data capture and reporting.
Clinical rotas kept up to date and added to the EMIS system
Booking staff and locums for the clinics
Act as the first point of contact for EA Hub operationalissues, liaising with the PCN Clinical Director, practice managers, andexternal partners.
Compliance and Quality
Ensure the Partnership remains compliant with allcontractual and regulatory requirements, including CQC, data protection (GDPR),and health and safety standards.
Monitor, analyse, and report on EA service performance,patient feedback, and access metrics, supporting continuous qualityimprovement.
Stakeholder Engagement
Collaborate with member practices, external providers, andsystem partners to develop integrated, multi-disciplinary models of care.
Represent the Partnership at relevant meetings, workinggroups, and forums, advocating for the needs of the EA Hub and wider network.
Promote EA services to patients and practices, ensuringawareness and accessibility.
Undertake patient feedback surveys to evaluate and improvethe EA service
Manage, supervise, and support EA Hub staff, including thosefunded through the Additional Roles Reimbursement Scheme (ARRS).
Lead recruitment, induction, training, and developmentinitiatives for EA Hub staff.
Foster a positive, inclusive team culture focused on patientcare and service excellence.
HR records updated for all staff
Provide HR support to all staff in the service
Digital and Data Management
Maximise the use of digital tools and online consultationplatforms, supporting patient access and operational efficiency.
Ensure accurate data collection and reporting for nationaland local monitoring requirements, using agreed SNOMED codes and clinicalsystems.
Address IT and digital workflow issues, acting as the pointof contact for staff queries.
Health & Safety:
The post-holder will assist in promoting and maintainingtheir own and others health safety and security as defined in the practiceHealth & Safety Policy, to include
Using personal security systems within the workplaceaccording to practice guidelines.
Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge andskills.
Using appropriate infection control procedures maintainingwork areas in a tidy and safe way and free from hazards.
Equality and Diversity
The post-holder will support the equality and diversity andrights of patients, carers and colleagues to include:
Flexibility
Provide cover for members of the team during episodes ofsickness or annual leave. Be prepared to be flexible, and work at other sites.You should be able to respond flexibly and positively to changes in therequirements of this post. This job description is therefore a guide to thelevel and range of responsibilities the post holder will be expected toundertake initially, and the duties of the post may be altered from time totime to meet the changing demands.
The post holder will be expected to undertake additionalduties as the requirements of the post changes. Be prepared to undertake anyadditional duties as directed by your line manager or senior managers.
General requirements
Confidentiality:
1. In the course of seeking treatment patients entrust uswith or allow us to gather sensitive information in relation to their healthand other matters. They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriately.
2. In the performance of the duties outlined in this JobDescription the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to be regardedas STRICTLY CONFIDENTIAL.
Acting in a way that recognizes the importance of peoplesrights interpreting them in a way that is consistent with practice proceduresand policies and current legislation.
Respecting the privacy dignity needs and beliefs ofpatients, carers and colleagues.
Behaving in a manner which is welcoming to and of theindividual is non-judgmental and respects their circumstances feelingpriorities and rights.
Personal /Professional Development:
The post-holder will participate in any training programmeimplemented by the practice as part of this employment such training toinclude:
Participation in an annual individual performance reviewincluding taking responsibility for maintaining a record of own personal and orprofessional development.
Taking responsibility for own development learning andperformance and demonstrating skills and activities to others who areundertaking similar work.
Quality:
The post-holder will strive to maintain quality within thepractice and will.
Alert other team members to issues of quality and risk
Assess own performance and take accountability for ownactions either directly or under supervision.
Contribute to the effectiveness of the team by reflecting onown and team activities and making suggestions on ways to improve and enhancethe teams performance.
Work effectively with individuals in other agencies to meetpatients needs.
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effectivecommunication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods ofcommunication and respond accordingly.
Person Specification
Experience
- Proven experience in healthcare management, preferably within primary care or a PCN setting.
- Skills
- Strong organisational, leadership, and communication skills. Ability to manage multiple priorities and work collaboratively with diverse teams.
- Knowledge
- Understanding of EA Hub Delivery requirements, PCN DES requirements, and NHS contractual frameworks
- Patient focused, adaptable, and committed to continuous improvement.
- Proven experience in healthcare management, preferably within primary care or a PCN setting
- Skills
- Strong organisational, leadership, and communication skills Ability to manage multiple priorities and work collaboratively with diverse teams
- Knowledge
- Understanding of EA Hub Delivery requirements, PCN DES requirements, and NHS contractual frameworks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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