Customer Service Manager

Company: B&M Retail
Apply for the Customer Service Manager
Location: Dunstable
Job Description:

Overview

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.

What you’ll be doing

  • Lead and motivate the front-end team to deliver polite, prompt, and friendly service
  • Be a visible, approachable leader for customers and colleagues
  • Coach team members to build their skills and service confidence
  • Oversee stock and cash control procedures, ensuring security and compliance
  • Support a great store culture and contribute to a positive workplace

Requirements

  • Experience managing teams in retail or hospitality
  • Strong numeracy and problem-solving skills
  • A flexible, hands-on attitude with great people skills
  • Passion for retail and delivering exceptional customer service

This is a permanent, full-time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.

Why join B&M?

We’re entering a new chapter under inspiring leadership that’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach – making this the perfect time to join us and help shape the future of B&M!

We’re one of the UK’s fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

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Posted: March 28th, 2026