Service Centre Manager

Our client, a global leader in Energy solutions, is seeking a Service Centre Manager for a Permanent role based in Bedford.

Responsibilities

• Accountable for the safety of our employees, customers, contractors, and site visitors.
• Manage and support the field delivery & service teams to ensure workload activities are met in line with planning schedules.
• Responsible for team development, including coaching, mentoring, career development, and focused technical training.
• Responsible for team management, including activities involving recruitment, orientation, resolving concerns, performance improvement, and team building.
• Leading and influencing change within a team and supporting new business initiatives.
• Responsible for equipment standards.
• Drives improvements to deliver world-class customer service and best-in‑class process efficiency.
• Utilising tools such as risk reporting and a vehicle fleet management system.
• Collaborate and build key relationships with operations, sales, customer services, and logistics teams.
• Support the Depot Team Leader to ensure the depot meets our global service centre standards.

Skills and Experience

• A technical background within Operations.
• A proven track record of hands‑on management.
• Experience managing a cross‑functional team.
• Strong leadership, QHSE, and people skills.
• Able to develop stakeholder relationships and work collaboratively with wider teams and functions with a customer‑focused approach with great communications skills.
• People leader ability to motivate, coach and mentor teams at all levels.
• A solution‑focused mindset, able to identify issues, propose solutions, and think beyond your day‑to‑day remit while maintaining a drive for high standards and time‑bound results.

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