About the Role
As a Complaints Handler, you’ll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA’s Consumer Duty and all other regulatory requirements.
You’ll manage complaints from first contact through to final response, including those escalated to the Financial Ombudsman Service. You’ll identify root causes, share insight with the wider business to improve the customer journey, and use early, effective decision‑making to help deliver good outcomes for consumers and minimise the need for complaint‑related compensation.
Role Details
Role: Claims Governance Complaints Handler
Location: Liverpool or Sevenoaks hybrid
Working hours: 37.5 hours a week – Monday to Friday, between 9am to 5:30pm
Salary: £22,000 – £30,000 depending on experience plus £2,000 performance related bonus potential per annum, achieved quarterly
What You’ll Be Doing
- …