Service Advisor

As a Service Advisor, you’ll be the key point of contact for customers throughout their vehicle’s time on site. You’ll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.

Key Responsibilities

• Acting as the main contact for customers during their service or repair visit.
• Managing all service walk-in enquiries on behalf of the dealership.
• Liaising across departments to provide accurate and competitive quotes for required work.
• Checking in and handing over vehicles, ensuring all details are correctly recorded.
• Identifying and upselling additional work where appropriate .
• Ensuring all activities meet Volkswagen’s brand and service standards.

Essential Skills and Qualifications

• Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
• Experience in a customer-focused role — ideally within the automotive industry (though this isn’t essential).
• Strong organisational skills and attention to detail.

Benefits with the role

Contributory Pension Scheme

An extra holiday day to celebrate your birthday

Employee Assistance Programme (EAP)

Manufacturer-led training and career development

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