Deputy Manager

To support the Home Manager in the day-to-day running of the care home, ensuring the delivery of high-quality, person-centred care in line with regulatory requirements. The Deputy Manager will develop their skills and knowledge with a future Opportunity for progression.

Key Responsibilities

Operational Management

• Assist in the overall management of the care home to ensure smooth and efficient operation
• Act in the absence of the Home Manager, taking responsibility for the service
• Ensure compliance with all relevant legislation, policies, and procedures
• Support with audits, inspections, and quality assurance processes

Care Delivery

• Promote and maintain high standards of person-centred care
• Ensure care plans and risk assessments are accurate, up to date, and reflective of residents’ needs
• Monitor care practices to ensure dignity, respect, and safeguarding at all times
• Respond to incidents, complaints, and safeguarding concerns appropriately

Staff Management

• Support recruitment, induction, supervision, and appraisal of staff
• Provide leadership, guidance, and mentoring to the care team
• Assist with staff training and development, ensuring mandatory training is completed
• Promote a positive, inclusive, and professional working environment

Compliance & Quality

• Support the home in achieving and maintaining compliance with CQC standards
• Ensure all documentation is completed accurately and in a timely manner
• Participate in internal audits and implement improvements where required

Resident & Family Engagement

• Build positive relationships with residents, families, and external professionals
• Ensure effective communication regarding care and any changes in condition
• Support residents’ wellbeing, activities, and quality of life

Skills & Experience

• Previous experience in a senior care role within a residential or nursing home
• Strong knowledge of care standards, safeguarding, and regulatory requirements
• Experience in leading or supervising staff
• Good communication, organisational, and problem-solving skills
• Ability to work flexibly, including on-call duties if required

Qualifications

• NVQ Level 3 in Health & Social Care (essential)
• NVQ Level 5 in Leadership for Health & Social Care (or currently working towards)
• Willingness to complete further training relevant to the role

Additional Requirements

• Commitment to safeguarding and promoting the welfare of vulnerable adults
• Understanding of CQC regulations and care standards
• Flexibility to support the needs of the service

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