General Manager – Urgent, Emergency & Acute Care
We are seeking an experienced and dynamic Senior Operational Manager to join our team as General Manager for Urgent, Emergency and Acute Care.
This is a pivotal leadership role, responsible for overseeing the delivery of high-quality, safe, and efficient services across Emergency and Acute Medicine. You will work closely with clinical and operational teams to ensure patient flow, performance targets, and service improvement initiatives are delivered effectively.
Scope of Responsibilities
- Emergency Department (A&E)
- Urgent Treatment Centre (UTC)
- Acute Medical Unit
- Medical Same Day Emergency Care (MSDEC)
- Croydon Urgent Care Alliance (CUCA)
Additional responsibilities include: leading the team to deliver the Trust’s patient promises within Acute Emergency services, ensuring excellence in patient experience and safety, contributing to the Trust’s overall strategic direction, delivering Trust targets, standards, KPIs, and contractual requirements of GP commissioners, and active negotiations with GPs and other commissioners.
Professional Development and Team Environment
- You feel in safe hands with highly professional staff who work well together in clean hospitals and clinics
- You feel confident in your treatment from skilled teams of compassionate clinicians who listen to you and keep you informed
- You feel we value your time with convenient appointments, minimal waiting and care closer to home
- You feel it’s getting better all the time as we continue to improve our services
Organization
CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery‑led birth centre and the Crocus home birthing team. The Trust is a community‑driven trust caring for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough. It employs 3,600 staff who are valued and empowered through “Listening into Action”.
Band 8c
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