About Pell Frischmann
Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private‑sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.
Heritage and Purpose
Originally formed in 1926, we have a unique heritage in delivering client‑focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG‑Stiftung. RAG‑Stiftung is a foundation with the long‑term public purpose to deal with the environmental and social commitments resulting from the closing of Germany’s coal mining industry. RSBG SE’s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.
About The Role
We are looking for an Infrastructure and Cloud Services Manager to join our established IT Operations team, supporting over 700 users across the UK. This is a hands‑on role for someone who enjoys a blend of technical leadership, operational delivery, continuous improvement and cross‑team collaboration. You will play a key part in driving modernisation across our infrastructure, cloud environment, cyber posture and digital transformation projects.
As the Infrastructure and Cloud Services Manager, you will lead and enhance the delivery of core IT infrastructure and cloud services, ensuring performance, security, reliability and scalability across the business. Working alongside the IT Operations Manager, Cyber Security & Compliance Manager, IT Customer Support Team and Digital/AI teams, you will help shape our IT strategy and support a wide range of initiatives. You will also act as a primary escalation point for complex issues, work closely with approved third‑party partners, and ensure our systems align with ISO27001, Cyber Essentials Plus and wider business objectives.
Key Responsibilities
Infrastructure & Cloud Leadership
- Improve, support and optimise the existing network infrastructure, ensuring stability, resilience and continuous improvement.
- Oversee the administration and enhancement of Active Directory, Entra ID (Azure AD) and identity services.
- Manage and continuously improve the server environment, including physical, virtual and cloud‑based platforms, working closely with third‑party providers.
- Maintain and administer tools, monitoring systems and technologies required to support business operations.
- Ensure all infrastructure documentation is accurate, updated and accessible.
Security, Compliance & Governance
- Support the IT Operations Manager with the adoption and integration of Microsoft 365 developments within the ISO27001 framework.
- Work closely with the IT Cyber Security & Compliance Manager on vulnerability management, patching cycles, incident response and alignment with Cyber Essentials Plus.
- Ensure policies, standards and procedures are adhered to and reinforced across the environment.
Digital & AI Enablement
- Collaborate with internal Digital and AI teams to support cloud‑based solutions, automation workflows and innovative business tools.
- Contribute to modernisation initiatives that enhance productivity, performance and future‑ready IT capabilities.
Operational Delivery & Stakeholder Support
- Provide escalation‑level support for complex technical issues related to infrastructure, networking and cloud services.
- Work with third‑party suppliers and managed service partners, ensuring service quality and strong working relationships.
- Contribute to IT projects from design through to implementation, coordinating activities with internal teams and suppliers.
- Support end‑users where required on infrastructure‑related incidents or service requests.
About You
We’re looking for someone who is approachable, confident, technically strong, proactive and comfortable working in a fast‑paced environment. You will bring a blend of hands‑on expertise, problem‑solving ability and strong communication skills.
Qualifications, Experience And Skills Required
Qualifications and Professional Development
- Relevant IT, Computing or Infrastructure qualification (degree, HND, apprenticeship or equivalent)
- Evidence of ongoing professional development
- Industry certifications such as Azure Administrator, M365, CCNA, ITIL, Security+, or equivalent
- Training in cloud security or DevOps methodologies
Experience and Technical Expertise
- Strong experience supporting Microsoft environments including Office 365, Azure and Entra ID
- Proven background in managing and supporting IT infrastructure, server hardware and virtual environments
- Experience with HPE and Dell server platforms
- Hands‑on experience with network administration and troubleshooting
- Experience delivering infrastructure change projects or cloud migration programmes
- Experience working within ISO27001 or Cyber Essentials Plus environments
- Exposure to automation, scripting or infrastructure‑as‑code (PowerShell, ARM, Terraform etc.)
- Experience working in multi‑site or large‑scale environments
Technical Skills
- Strong understanding of Windows Server 2019+
- Knowledge of DNS, DHCP, Group Policy and core AD/Entra ID services
- Understanding of WAN/LAN/WiFi/TCP‑IP and associated network hardware
- Ability to produce reports, dashboards and analytics for management use
- Knowledge of modern endpoint management tools such as Intune and Autopilot
- Familiarity with cloud security, MFA, Conditional Access and Zero Trust principles
Professional Skills
- Strong communication and stakeholder‑engagement skills
- Ability to work collaboratively with internal teams and external partners
- Proactive, hands‑on approach to resolving complex technical issues
- Strong organisational and time‑management abilities
- Experience coordinating third‑party suppliers or managed service partners
- Ability to lead small teams or mentor junior staff
- Experience contributing to technology roadmaps or service improvement plans
Why Pell Frischmann?
We are one of the UK’s most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you’ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate.
We’ll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government’s Disability Confident Scheme. We’re happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.
Pell Frischmann Benefits
To apply for this role, please click “Apply for this job” below to complete our short application form and upload a copy of your CV. Please remove any personal details such as your home address and date of birth from your CV.
In addition, you’ll receive a competitive salary and other excellent benefits you can find on the link below.
Application Process
As part of the application process, you will be asked to complete a diversity monitoring form. We are committed to recruiting, retaining and developing a workforce that reflects at all grades the diverse communities that we serve. By completing this form, you will help us to monitor and analyse diversity information so that we can ensure that our recruitment processes are fair and identify opportunities to improve them. Any information provided on this form will be treated as strictly confidential and will not be seen by those involved in the selection process.
#J-18808-Ljbffr…