Senior Income Officer

We are currently recruiting on behalf of a large, well-established Housing Association in Birmingham for an experienced Senior Income Officer to join their team on a 6-month contract. This is a fantastic opportunity for a motivated and confident income management professional to step into a leadership role, overseeing a team of Income Officers and ensuring the effective delivery of income collection services across a designated patch.

Key Responsibilities of a Senior Income Officer

• Lead, manage, and support a team of Income Officers, driving performance and service delivery
• Oversee rental income collection and arrears management across the Birmingham patch
• Monitor team KPIs and implement strategies to maximise income recovery
• Provide guidance on complex arrears cases, including legal escalation where required
• Conduct patch visits to tenants, offering support and resolving tenancy‑related income issues
• Ensure compliance with policies, procedures, and relevant housing legislation
• Work collaboratively with internal departments and external agencies

Requirements for this Senior Income Officer role

• Proven experience in income management within a housing environment
• Previous line management or supervisory experience
• Strong knowledge of rent arrears recovery processes and housing legislation
• Excellent communication and leadership skills
• Ability to manage a varied workload and meet targets in a fast‑paced environment
• Full UK driving licence and access to a vehicle (essential for patch visits)

What’s on Offer

• Opportunity to work with a respected Housing Association
• Central Birmingham office location
• Immediate start available
• Competitive hourly rate

If this Senior Income Officer role is for you, please apply or contact (url removed)

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