Credit Controller
- Finance
- London, UK
- Intermediate
- Full-time
- ID: CCLDN
Description
Salary: £32,000 – £36,000
Hybrid: 3 days a week in the office-Holborn
Recruiters and Agencies: Although I do appreciate you, please note we are not looking to partner with any agencies for this role.
About Us
We are Gett. We solve the most complex, real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future.
We set the bar high for ourselves and take pride in delivering frictionless products for all our customers.
We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner.
We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most.
We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers. That’s where we started, building the best platform for the challenging needs of businesses. And then for anyone’s everyday needs: for drivers who make it their living – every day, and beyond.
Job Summary
Responsible for collections of outstanding debt for Gett and planning course of action to recover outstanding payments. Research information on debtors involving details like new address and other information and seeks to reach out obtain payment. Debt collector will have to be polite and sensitive towards clients while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
Responsibilities
- Managing and monitoring clients across multiple platforms.
- Timely and effective collection of all outstanding debts and customers payments
- Negotiate payoff deadlines or payment plans
- Investigate and resolve client discrepancies.
- Control overdue clients through various different platform tools.
- Maintaining contact with clients to ensure invoices are clear for payment
- Create trust relationship with debtors when possible to avoid future issues.
- Comply with requirements when legal action is unavoidable.
- Working with debt collections agency and reviewing progress reports.
- Ensure there is an adequate provision for doubtful debt.
- Addressing ongoing customer complaints/concerns or billing issues which may delay payment of the client.
- Provide clients with requested documentation when needed.
Required Skills/Abilities
- 2-3 years of proven experience experience in credit control, preferably in a growing tech company.
- Time management skills are essential to complete all required clients calls day.
- Experience in working with targets and tight deadlines.
- Good knowledge of relevant legal requirements.
- Team player, both within finance and across the broader business.
- Desire to dive into data sets and improve processes.
- Ability to establish and maintain good client relationships, both internally and externally at all levels.
- Ability to reconcile complex accounts and have excellent attention to detail.
- Competence in Excel and accounting software programs (ideally SAP but not required).
- Calm, confident manner to handle potentially uncomfortable conversations.
- Confident and the ability to place pressure tactfully on individuals and companies who owe money.
Interview Process
- Application Review – We aim to get back to you within 2 weeks, but depending on the volume of the applications this may take longer, so please bear with us! …