About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open‑mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About the role
The Senior Manager, Internal & Corporate Communications plays a pivotal role in shaping and delivering Matalan’s integrated communications agenda during a critical phase of turnaround and transition.
This role leads the day-to-day delivery of Matalan’s integrated internal and corporate communications, ensuring the business communicates with clarity, consistency and credibility across colleagues, stakeholders and external audiences.
This role plays a central part in translating business priorities, performance and change into a clear, joined-up narrative, aligning internal and external messaging and supporting leaders to communicate with confidence and impact.
Working closely with the Director of Internal & Corporate Communications, the role provides senior operational leadership across the function and helps build a more integrated, in‑house‑led communications model.
Key responsibilities
Integrated communications delivery
- Lead the day-to-day delivery of Matalan’s internal and corporate communications activity, ensuring alignment between business priorities, performance messaging and colleague experience.
- Translate strategic direction into clear, practical communications that support understanding, alignment and action.
- Maintain consistency of narrative across internal and external audiences.
- Own the end-to-end delivery of key communication outputs, including business performance communications and executive messaging.
Internal communications and engagement
- Support the delivery of Matalan’s internal communications and engagement strategy across Support Hub, retail and DCs.
- Oversee the development of clear, consistent communication rhythms and materials that enable leaders and managers to communicate effectively.
- Ensure key business messages are translated into communications that are relevant and actionable for different audiences.
Corporate communications and executive support
- Support the delivery of corporate communications activity, including proactive and reactive external communications, stakeholder materials and executive positioning.
- Work closely with senior leaders to shape messaging for key internal and external moments, ensuring clarity, consistency and alignment with business priorities.
- Partner with Finance, Trading and other functions to support communication of performance and key business developments.
Agency and stakeholder management
- Manage day-to-day engagement with retained agency partners, ensuring clear briefs, strong output and alignment with Matalan’s priorities.
- Build effective relationships with stakeholders across the business to ensure communications are well-informed and commercially grounded.
Team and capability contribution
- Support the development of an integrated communications function with clear roles, strong standards and effective ways of working.
- Contribute to building capability across the team and strengthening overall communications effectiveness.
KPIs and measures of success
- Internal and external communications are more aligned and consistent.
- Business performance and priorities are communicated clearly and effectively.
- Leaders and managers are well supported in their communication.
- Communication activity is better coordinated and more disciplined.
- The function operates with greater confidence and reduced reliance on external support.
About You
- Strong experience across both internal and corporate communications in a large, complex organisation.
- Experience supporting senior leaders with messaging and communication.
- Ability to translate complex business priorities into clear, practical communication.
- Experience working across multiple stakeholders and managing competing priorities.
- Strong judgement, political awareness and ability to operate calmly in a fast‑moving environment.
- Excellent writing and editing skills, with the ability to move confidently between strategic narrative and practical delivery.
- Able to work independently, take ownership quickly and operate with limited supervision.
Desirable
- Retail or operational environment experience.
Benefits
- 20% staff discount, which increases with length of service
- Thrive Recognition Scheme
- Wellbeing support provided by the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Access to a wide range of career development
- Additional benefits may apply depending on your role and area of the business
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